What You'll Do + Provide outstanding service that promotes deep and lasting member relationships + Answer general inquiries and perform account maintenance via phone and email + Consistently meet or exceed key performance and quality metrics + Research and resolve member concerns efficiently with guidance from leadership + Take ownership of issues, set clear expectations, and ensure timely follow-up and resolution + Identify opportunities to recommend relevant products, services, and promotions that add value for members + Maintain working knowledge of policies, procedures, and applicable regulations + Perform additional duties as assigned to support team objectives What We're Looking For + Previous customer service experience (call center or financial services experience is a plus) + Strong communication, problem-solving, and interpersonal skills + Professional, reliable, and member-focused approach Why This Opportunity Stands Out + Long-term, stable position with clear growth and advancement opportunities + Supportive leadership and structured training + Opportunity to work remotely after successfully completing the initial onsite phase + Meaningful work helping members achieve financial confidence We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Pay: $20/hr Location: Richland, WA Schedule: Tues-Sat 8-hour shift anywhere between 8am-6pm 6-Weeks of Training (4 weeks of training, 2 weeks of nesting) Once you go direct with the company, based off quality/KPI, you can apply to work from home, there is also room for progression within the company after 1-year into the role.