Required: • Availability to work 100% of the time at the Client’s site in Tallahassee, FL (required);• Experience with ServiceNow platform configuration, design, and development (3+ years);• Experience with IT systems administration and programming (4+ years);• Experience with data extractions and conversions, and development in JavaScript, HTML, XML, JSON, and SQL;• Experience integrating with Microsoft and third-party systems;• Experience with CMDB population using Discovery and implementing Service Mapping;• Experience with Customer Service Management (CSM);• Experience with ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications;• Experience in IT project management;• Experience with State and Federal laws applicable to IT solution implementation, and State procurement and contract monitoring requirements. Responsibilities include but are not limited to the following: • Configure, integrate, and implement ServiceNow modules, including Case, Change, Problem, Incident, Service Request, and Knowledge Management;• Develop ServiceNow workflows, flows, and rules;• Implement and configure Service Level Management on the ServiceNow platform;• Configure dashboards, self-service portal, live chat, and virtual agent;• Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations;• Participate in defect management and triage, and in testing including regression, smoke, and release testing;• Maintain detailed documentation of application design and code generation techniques.