A core pillar of this role is ownership of the Learning Management System (LMS) ecosystem: selecting, implementing, and optimizing a modern digital platform that leverages video, interactive modules, micro-learning, and scenario-based simulations to deliver timely, scalable training across a geographically distributed workforce. Operating at the intersection of service, sales enablement, and brand, this manager works in close partnership with CX Strategy, Brand Campaign Managers, Workforce Planning, and Quality Assurance to translate brand positioning, product launches, and campaign messaging into effective training plans and performance-ready agents.