PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerGrand Rapids, MI$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Assistant Professor-On-Call MSU Careers DetailsAssistant Professor-On-CallGrand Rapids, MichiganAcademic assignments could include creating curricular materials, presenting lectures, facilitating small groups discussions, teaching clinical skills, and evaluating/teaching students in simulated environment for testing and trainings. Michigan State University has been advancing the common good with uncommon will for more than 160 years.
NewProfessional Tutor (Mathematics) – Promise Zone Tutoring and Learning Center - Part-time Grand Rapids Community CollegeProfessional Tutor (Mathematics) – Promise Zone Tutoring and Learning Center - Part-timeGrand Rapids, MI$15–$20 / hourIt is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. This position requires regular interactions with students that may involve moving around the tutorial center, standing while providing in person tutoring, or long periods of sitting while providing virtual support.
NewProfessional Tutor (English) – Promise Zone Tutoring and Learning Center - Part-time Grand Rapids Community CollegeProfessional Tutor (English) – Promise Zone Tutoring and Learning Center - Part-timeGrand Rapids, MI$16–$20 / hourIt is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. This position requires regular interactions with students that may involve moving around the tutorial center, standing while providing in person tutoring, or long periods of sitting while providing virtual support.
Test Center Administrator (PT) Prometric IncTest Center Administrator (PT)Grand Rapids, MIWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Service Center Clerk II (First Shift) Estes Express Lines, Inc.Service Center Clerk II (First Shift)Wyoming, MIResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints.
In-Person Contact Center Research Representative - Grand Rapids PeckhamIn-Person Contact Center Research Representative - Grand RapidsGrand Rapids, MichiganAbility to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance, including engagement with the federal security process to obtain a federal security clearance. Key duties include: Customer Service & Communication: Provide courteous assistance by answering inquiries, following policies and procedures to route requests, and resolving customer issues effectively.
Contact Center AI Specialist Wolverine WorldwideContact Center AI SpecialistRockford, MichiganIn 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally. Partner with operations manager on continuously reviewing Agentforce performance to identify efficiency gaps, friction points, and automation opportunities across top contact drivers such as order status (WISMO), returns, defective returns, and product information.
Test Center Administrator (Pt) PrometricTest Center Administrator (Pt)Grand Rapids, MIRESPONSIBILITIES: Maintain and apply expert knowledge of test center policies, practices and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and/or resolve candidate issues with urgencyMaintain secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission and valuesSafeguard the test center from misconductIf applicable, digitally scan and record candidate fingerprint identification. Must be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods of time while administering examsAbility to physically move through test room every 8-10 minutes and escort candidates to and from testing roomVisual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.
Assessment & Referral Clinician Contact Center Every Other Weekend 1st Shift Pine Rest Christian Mental Health ServicesAssessment & Referral Clinician Contact Center Every Other Weekend 1st ShiftGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.
Assessment & Referral Clinician Contact Center Part Time 7am-11am M-F Pine Rest Christian Mental Health ServicesAssessment & Referral Clinician Contact Center Part Time 7am-11am M-FGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.
Assessment & Referral Clinician Contact Center Full Time 3rd Shift Pine Rest Christian Mental Health ServicesAssessment & Referral Clinician Contact Center Full Time 3rd ShiftGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.
Administrative Intake Support Specialist Contact Center Part Time 1st Shift Pine Rest Christian Mental Health ServicesAdministrative Intake Support Specialist Contact Center Part Time 1st ShiftGrand Rapids, Michigan$16.34–$22.88 / hourOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services.
Outpatient Adult Clinical Therapist - Christian Counseling Center (Full-Time) Pine Rest Christian Mental Health ServicesOutpatient Adult Clinical Therapist - Christian Counseling Center (Full-Time)Grand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Selects and completes appropriate therapeutic interventions based upon clinical knowledge base and educational background (to include individual, group, family, experiential, and evidence based models).
Lead Administrative Intake Support Staff Contact Center Full Time Pine Rest Christian Mental Health ServicesLead Administrative Intake Support Staff Contact Center Full TimeGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. The Lead Administrative Intake Support provides intake phone triage, customer reception, registration, external courtesy communication and completes admission in accordance with patient needs.
Contact Center Specialist Preferred Credit UnionContact Center SpecialistGrand Rapids, MichiganYour daily responsibilities may include, but are not limited to: Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues. This role is ideal for a proactive, member‑focused professional who thrives on accuracy, clear communication, and making a positive impact through every call or email.
NewProfessional Tutor (Mathematics) - Promise Zone Tutoring and Learning Center - Part-time Grand Rapids Community CollegeProfessional Tutor (Mathematics) - Promise Zone Tutoring and Learning Center - Part-timeGrand Rapids, MI$15–$20 / hourIt is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. This position requires regular interactions with students that may involve moving around the tutorial center, standing while providing in person tutoring, or long periods of sitting while providing virtual support.
NewProfessional Tutor (English) - Promise Zone Tutoring and Learning Center - Part-time Grand Rapids Community CollegeProfessional Tutor (English) - Promise Zone Tutoring and Learning Center - Part-timeGrand Rapids, MI$16–$20 / hourIt is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. This position requires regular interactions with students that may involve moving around the tutorial center, standing while providing in person tutoring, or long periods of sitting while providing virtual support.
Wellness Center Assistant Davenport UniversityWellness Center AssistantGrand Rapids, MIThis individual will answer and direct phone calls appropriately on behalf of all members of the Wellness Center team, and/or assist any student, staff, faculty member, or guest that comes to the office for support. Perform routine office duties including front desk phone service, file management, appointment scheduling, and project completion assigned by staff members.
Registered Nurse (RN) - Wyoming Community Health Center Cherry HealthRegistered Nurse (RN) - Wyoming Community Health CenterGrand Rapids, MichiganWith a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. The RN ensures patients are educated and properly scheduled for care, follows protocols for patient treatment, and collaborates with interdisciplinary teams to meet health service objectives.