Exceptional communication range and equally effective with senior executives at the top of the house (CEO, brand presidents, CDTO, CFO/COO) and with engineers, store associates, support technicians, and vendor partners closer to the work; adjusts substance, depth, and tone to audience, making technical complexity land in business terms upward and translating strategic intent into concrete, executable direction downward. Lead the team's evolution toward an AI-assisted, agentic support model - equipping engineers and analysts with integrated, end-to-end AI capability for deflection, triage, knowledge ops, and L1 augmentation - to amplify the team's craft, accelerate resolution, and build a small, skilled, nimble team capable of outsized impact, progressively reducing dependence on external contractor capacity in favor of a stronger internal organization.