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Assistant Manager - Retail

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.

ACTIVE

OverviewCosmo ProfJob Title: Assistant ManagerEssential Function Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.Primary Duties<ul><li>30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.</li><li>30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.</li><li>30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).</li><li>Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.</li><li>10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.</li></ul>Knowledge, Skills/Abilities and Requirements<ul><li>High School Diploma or equivalent</li><li>Must 18 years of age or older</li><li>Minimum 3+ years retail sales/customer service experience preferred</li><li>At least 1+ year(s) prior management experience preferred</li><li>Ability to lead or support a team of associates to meet business objectives</li><li>Can effectively communicate with team and management</li><li>Must have scheduling availability to meet the needs of the business</li><li>Cosmetology license desirable, but not required</li></ul>Competencies<ul><li>Passionate Learner</li><li>Desire to grow and learn</li><li>Flexible Agile Adapter</li><li>Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations</li><li>Talent Builder</li><li>Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success</li><li>Effective Communicator</li><li>Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment</li><li>Team Builder</li><li>Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.</li><li>Customer Focused Partner</li><li>Understands and works to meet the needs of external and internal customers</li><li>Results Driver</li><li>Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.</li><li>Strategic Thinker</li><li>Demonstrates vision and broad perspective to drive business performance</li><li>Big Picture Thinker</li><li>Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.</li><li>Problem Solver Decision Maker</li><li>Analyzes information and objectively evaluates alternatives to make sound decisions</li></ul>Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor<ul><li>Task Level High</li><li>Departmental/Division Level High</li><li>Project Level High</li><li>Consultative Level High</li></ul>The amount of discretion or freedom this position has<ul><li>Strict Adherence to Guidelines</li><li>Interprets and Adapts Guidelines</li><li>Develops and Implements Guidelines</li></ul>Working Conditions / Physical Requirements<ul><li>The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.</li><li>The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.</li></ul> Salary:

Sally Beauty is the world's largest distributor and retailer of professional beauty products based on a store count of more than 3,700 stores in 13 countries.
Sally Beauty stores operate throughout the United States and Puerto Rico, Canada, Colombia, Mexico, Peru, the United Kingdom, Belgium, Chile, France, Ireland, the Netherlands, Spain and Germany.
Sally Beauty stores service both retail consumers and salon professionals by offering up to 10,000 products for hair, skin, and nails through professional lines such as Clairol, L'Oreal, Wella and Conair, as well as an extensive selection of proprietary merchandise.

Sally Beauty Holdings

09303 Assistant Store Manager

Sally Beauty

HOUR

Retail Store Manager

Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and make-up and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets.

KBSkills

Be part of an amazing storyMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewAs a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and make-up and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets. What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:<ul><li>Merchandise discounts</li><li>Performance-based incentives</li><li>Annual merit review</li><li>Employee Assistance Program with mental health counseling and legal/financial advice</li></ul>Access the full menu of benefits offerings <a href="https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf" rel="nofollow">here</a>.What You Will Do<ul><li>Inspire teamwork to reach sales goals and elevate the customer experience</li><li>Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance</li><li>Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results</li><li>Develop and implement business driving events to achieve department goals</li><li>Supervise proper presentation, organization, storing, and replenishment of stock</li><li>Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals</li><li>Meet and exceed your own and the company’s sales goals</li><li>Work well with vendors to get the best business outcomes</li><li>Manage vendor events and promotions, including scheduling and execution</li><li>Maintain compliance with all hygiene standards</li><li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities</li></ul>Skills You Will NeedLeadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are metCollaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experienceWho You Are<ul><li>Able to coach and provide feedback to Beauty Advisors to exceed daily goals</li><li>Possess a passion and a business-minded attitude to succeed in a performance-based setting</li><li>Able to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment </li><li>Enthusiasm for the beauty industry and the skills to provide outstanding customer care </li><li>Strong organizational skills to manage multiple tasks at once while maintaining superior results</li><li>Flexible and able to use sound judgment in ambiguous situations</li><li>Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality </li><li>3 to 5 years of relevant work experience</li></ul>Essential Physical Requirements You Will Perform<ul><li>This position requires lifting, constant moving, standing, and reaching with arms and hands.<ul><li>Involves standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders</li><li>Reaching, including above eye level, crouching, kneeling, stooping and color vision.</li></ul></li><li>Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions</li></ul>About UsThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.Join us and help write the next chapter in our story - Apply Today!  This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.  BEAUTY00This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

Macy’s

Retail Cosmetics Counter Manager - Jo Malone, Santa Ana Mainplace - Full Time

Adobe Fireworks

Analysis Skills

Beauty Industry

Business Analysis

Business Development

Coaching

Communication Skills

Customer Experience

Customer Support/Service

Detail Oriented

Distribution Services

Employee Assistance Plan

Exceeded Sales Goal

Financial Planning

Interpersonal Skills

Leadership

Legal

Lift/Move 25 Pounds

Maintain Compliance

Meet Sales Quota

Metrics

Mobile Devices

Multitasking

Online Shopping

Organizational Skills

People Management

Performance Analysis

Physical Demands

Presentation/Verbal Skills

Psychiatry and Mental Health

Resolve Customer Issues

Retail

Revenue Growth

Sales

Team Lead/Manager

Team Player

Technical Strategy

Transaction Processing/Management

Writing Skills

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