Ensures an individualized and compassionate patient care atmosphere by championing strategies and providing leadership for personnel to educate patients on relevant procedures, promoting effective communication, addressing patient questions/concerns, and serving as a role model to enhance patient cooperation; refining and disseminating protocols for maintaining patient privacy and confidentiality; directing the overall strategy, operations, and resolution of escalated patient questions/concerns for service recovery; and escalating innovative opportunities for enhancing patient well-being and comfort throughout the duration of patient visits. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente''s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente''s policies and procedures.