Essential Functions Escalate customer needs as required, directing inquiries to proper departments Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin's aircraft performance products Demonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin's initiatives, business model, and customer relationships with guidance Resolve, track and/or route moderately complex to complex customer issues or requests Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products May lead testing and deployment of Garmin products and solutions Contribute to technical writing and publication of aircraft performance data materials Contribute to and enhance development of customer training materials Lead project management functions Investigate and determine root cause of operational events and failures Identify issues with aircraft performance and/or load planning and support development of corrective actions May negotiate requirements with customer and documents/disseminates for internal stakeholders May act as primary coordinator for internal resources to support customer executive review Assist in coordinating internal resources to support customer needs for respective deliverables Lead recurring meetings with customer, documents, and maintains related documentation in an organized manner Create/communicate status information to inform internal stakeholders of relevant program progress and issues Analyze program requirements and work with internal stakeholders to establish effort estimates Communicate status of work clearly providing visibility to supervisor or mentor Work collaboratively, efficiently, and professionally in a team environment with other Garmin associates to achieve goals Apply a sense of urgency, commitment and prioritization in developing timely solutions May have primary responsibility for driving creation and maintenance of program-specific Statement of Works (SOWs) or technical proposals Apply Garmin's Mission, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeed Perform on-call duty and after hours on-call coverage may be required Support special projects as assigned Ability to travel for customer support and training Basic Qualifications Bachelor's Degree in Aerospace, Business or related field OR an equivalent combination of education and experience Minimum of 1 year of relative industry experience Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge Operational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with 14 CFR Part 121 or Part 135 experience preferred Demonstrates advanced troubleshooting skills Driven problem solver with proven success in solving difficult problems. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities and serves as main point of contact for customers as well as manage customer aircraft configurations, advanced aircraft performance questions, change requests, and aircraft weight & balances changes.