Owns Program Management's role in addressing systemic, cross-functional execution issues, partnering with Operations, Product, Technology, Analytics, Finance, Quality, Compliance, and other functional leaders to define root causes, clarify ownership, implement corrective actions, and prevent recurrence. Owns Program Management's contribution to client retention, renewals, and expansion, partnering with Business Development and other functional leaders to develop account strategies, identify risks and opportunities, support RFPs and renewal efforts, and confirm that proposed commitments can be successfully delivered.