The ideal candidate will possess a combination of knowledge, skills, and abilities below: Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes - with a strong emphasis on effective professional telephone communication.
Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer's ability to pay, and recommend resolution options-supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.