Under direction of the assigned manager, provide a variety of services to students with special needs including students in the Extended Opportunity Programs and Services (EOPS), E-Services Lab, and various state and federally funded programs; respond to requests from students, faculty, staff and the general public regarding assigned program; perform a wide variety of clerical duties involving specialized knowledge of college policies and procedures, computer support services; Incumbents in this class may assist with general, clerical and administrative duties. Provide in-person and telephone reception and information services to students, faculty, staff and the general public regarding matters requiring specialized knowledge of rules, procedures, policies, services and activities related to assigned program, including responding to on-line inquiries; provide information on admissions, matriculation, financial aid and registration policies and procedures; refer students to other college services as appropriate.