Carbondale, IL12 days ago
Resolves customer service complaints referred to them by lower-level staff and communicates with clients by providing assistance on out-of-the-ordinary matters or with complex situations; prepares reports on activities of assigned personnel and attitudes of campus clients; recommends departmental improvements to promote client participation; interviews, hires, trains, assigns, and reviews work and evaluates assigned staff; organizes quality customer satisfaction programs; serves as the primary contact point for customers in various situations; serves as the liaison between the unit, internal staff, external units, and outside agencies; answers questions requiring the application of regulations and procedures to specific problems or transactions; reviews documents to determine adequacy or acceptability of information needed; maintains awareness of organizational activities of impact to the unit; coordinates and expedites necessary actions; performs work related to the lower levels in this series; performs other related duties as assigned. Any one or combination totaling three (3) years (36 months) from the following categories: college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months).