p>Job Duties: - 35% - Peer Tutoring & Academic Coaching Coordination - • Coordinate day-to-day operations of peer tutoring and academic coaching services • Collaborate with academic units to recruit, train, supervise and evaluate peer tutors and academic coaches • Develop and facilitate ongoing training and professional development for peer educators • Collaborate with academic units and faculty to identify tutoring and coaching needs • Coordinate tutoring and coaching schedules, availability, and appointment management within Starfish • Monitor student participation, utilization, and effectiveness of support services • Assist with payroll processes, student employee scheduling, hour tracking, and budget monitoring • Support assessment and continuous improvement efforts related to tutoring and coaching services • Develop academic support resources, workshops, and skill-building initiatives for students.
- 30% - Student Intervention & Coordinated Care Support - • Serve as a primary triage contact for Starfish flags and alerts that do not have an immediately identified referral pathway or ownership area • Conduct outreach to students to better understand concerns, barriers, and support needs • Connect students with appropriate campus resources and support services • Collaborate with advising units, faculty, accessibility services, and student support offices to coordinate student support efforts • Monitor unresolved or escalated student concerns and assist with appropriate follow-up • Support coordinated care and intervention processes designed to improve student persistence and engagement • Assist with documentation and communication related to student support interventions • Identify patterns and trends related to student support needs and communicate observations to leadership.