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Review all Cooperative Education (Co-Op) paperwork for completeness and accuracy, secure necessary signatures, log and file documentation, and return finalized copies to instructors. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following: Sex Offender Registry .

Title: Student Services SpecialistEmployee Classification: StaffInstitution: TCAT-MurfreesboroDepartment: Student ServicesCampus Location: Smyrna Job SummaryThe Tennessee College of Applied Technology Murfreesboro is accepting applications for a full – time staff position as a Student Services Specialist. This full-time position entails a commitment of at least 37.5 hours per week, in person, managing a wide range of student and administrative responsibilities throughout the academic year. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication and interpersonal skills to effectively support students, faculty, and staff. The Student Services Specialist directly reports to the Student Services Coordinator.  Job Duties<ul><li>Administer and manage the Enrollment Survey each academic term, ensuring accurate and timely completion.</li><li>Review all Cooperative Education (Co-Op) paperwork for completeness and accuracy, secure necessary signatures, log and file documentation, and return finalized copies to instructors.</li><li>Prepare attendance appeal packets, meet with students to explain the process, present appeal documentation to the committee, communicate decisions to students, and coordinate any follow-up actions.</li><li>Review and process Prior Learning Assessment (PLA) paperwork according to institutional guidelines and timelines.</li><li>Process and maintain student exit records each term, ensuring all documentation is up to date and properly filed.</li><li>Assist with student-focused events such as National Technical Honor Society (NTHS) ceremonies, Ready to Walk, and other events as assigned.</li><li>Serve as the lead for New Student Orientation, including planning, coordination, and facilitation of sessions.</li><li>Conduct student evaluations each term and compile feedback for program and institutional improvement.</li><li>Perform roster checks at the start of each term and report findings to the Student Services Coordinator.</li><li>Maintain a clear and current understanding of all programs offered at TCAT Murfreesboro to accurately support and guide students.</li><li>Assist with the maintenance and use of the TCAT recruitment bus; collaborate with departments to support recruitment initiatives.</li><li>Assist with student conduct investigations as needed, ensuring confidentiality and adherence to college policies.</li><li>Provide general assistance to Student Services support staff as needed, contributing to a collaborative and efficient office environment.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree from an accredited institution.</li><li>Minimum of three (3) years of experience in higher education, preferably within student services or a related administrative capacity.</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong interpersonal and communication skills.</li><li>Excellent organizational and time management abilities.</li><li>Proficiency in documentation, records management, and administrative processes.</li><li>Ability to maintain confidentiality and exercise sound judgment.</li><li>Competence in working independently as well as collaboratively within a team environment.</li><li>Working knowledge of institutional policies, procedures, and academic programs is preferred.</li></ul>SALARY: This is an exempt position.  Salary commensurate with qualifications, education, experience and in accordance with the guidelines established by the Tennessee Board of Regents.GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following:<ul><li>Sex Offender Registry                                   </li><li>Driving History</li><li>County Criminal                                             </li><li>National Criminal Database</li><li>Federal Criminal                                            </li><li>Sanctions and Disciplinary Database</li></ul>EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.APPLICATION SUBMISSION & REVIEW: First consideration will be given to current Tennessee College of Applied Technology Murfreesboro employees who meet the minimum qualifications for the position.To be considered for a position at TCAT Murfreesboro, you must create and submit an online application that includes your required documents at <a href="https://tcatmurfreesboro.edu/about/jobs-and-employment" rel="nofollow">Jobs and Employment | TCAT Murfreesboro</a> .  Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan/Upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled. To be considered for the position, the following items must be uploaded:<ul><li>Resume</li><li>Cover letter</li><li>Educational Transcripts/Diploma</li><li>Industry licensure and/or certifications</li></ul>Incomplete applications will not be considered.The intent of this job posting is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Deltra Fowlkes, Human Resources Coordinator, hr@tcatmurfreesboro.edu, 1303 Old Fort Parkway, Murfreesboro, TN 37129, 615-898-8010. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&source=unspecified&docid=272&public=true" rel="nofollow">See the full non-discrimination policy</a>.

TNBR Careers

Student Services Specialist

Background Investigation

Communication Skills

Detail Oriented

Documentation

Federal Laws and Regulations

Higher Education

Human Resources

Interpersonal Skills

Maintain Compliance

Organizational Skills

Record Keeping

Records Management

State Laws and Regulations

Student Conduct

Student Services

Team Player

Time Management

University/School Policies

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You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. 

Overview:
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities:
As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.  You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Expectations:<ul><li>Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.</li><li>Help resolve customer issues and complaints and escalating problems to the management team when necessary.</li><li>Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. </li><li>Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul>Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul>COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment. </li><li>High school diploma/GED preferred.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Basic reading, writing and accounting skills required.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, and problem solving skills.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Student Services Specialist TNBR Careers

*Supervisor (Part-time) Barnes & Noble Education, Inc.

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