li>Serves as a point of contact to students, parents, District staff, and the public; provides technical information and subject matter expertise regarding financial aid programs, services, benefits, and their applicability to individual situations; instructs students in proper completion of forms and applications; explains application requirements and restrictions; notifies ineligible applicants; explores and resolves conflicts or mitigating circumstances; assists in coordinating and participates in outreach events; composes and presents informational materials on the various financial aid types and how to acquire and retain financial aid funds; promotes realistic expectations for students related to California College Promise Grant (CCPG) tuition waivers, Pell Grants, loans, and scholarships. Performs clerical and administrative duties in support of program operations; researches and resolves problems; troubleshoots computer information processing system problems; assembles files and duplicates materials; composes and prepares office correspondence, materials, reports, forms, brochures, presentations, handbooks, manuals, and consumer information; answers phones, refers callers, and takes messages; schedules and manages appointments; maintains and orders supplies; maintains and updates interrelated filing systems that include vital documentation in relation to students' eligibility inclusive of confidential records and financial data.