Case Management** **& Resolution** + Manage all assigned cases while meeting quality, efficiency, & accuracy expectations; aiming to shorten response times and minimize learner effort **.** + Handle ahigh volume of inbound & outbound phone callsthroughout the day. **About Cengage** Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready.