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Serving as a key point of connection for staff and stakeholders, the Coordinator brings a strong hospitality mindset to every interaction, helping ensure that colleagues, volunteers, donors, students, and families feel supported, valued, and well served. The Operations & Guest Experience Coordinator plays a central role in supporting Champions For Learning’s mission by ensuring smooth day-to-day operations and creating a warm, welcoming experience for all who engage with the organization.

Job Summary:The Operations & Guest Experience Coordinator plays a central role in supporting Champions For Learning’s mission by ensuring smooth day-to-day operations and creating a warm, welcoming experience for all who engage with the organization. This position coordinates administrative, operational, and finance-related functions while providing proactive administrative support to organizational leadership. Serving as a key point of connection for staff and stakeholders, the Coordinator brings a strong hospitality mindset to every interaction, helping ensure that colleagues, volunteers, donors, students, and families feel supported, valued, and well served.Supervisory Responsibilities:This position does not have direct supervisory responsibilities but will coordinate work with vendors and contractors as part of daily operations.Duties/Responsibilities:Finance & Accounting <ul><li>Serve as primary point of contact for accounts payable. This includes interactions with vendors, collecting/maintaining w9s, reviewing vendor invoices, and entering bills into accounting system. This includes employee expense tracking and reimbursement processes.</li><li>Assist with annual audit, 1099 preparations, and monthly bank and credit card reconciliations. </li><li>Assist with keeping financial records and documentation organized.</li></ul>Guest Experience<ul><li>Serve as the first point of contact for all visitors and callers, ensuring a warm, professional, and welcoming experience that reflects Champions For Learning’s values. Greet guests with a high level of attentiveness and care, creating a concierge-level experience for volunteers, donors, students, families, partners, and staff. </li><li>Manage the main office line with a strong emphasis on responsiveness, prioritizing live connection whenever possible, and directing inquiries effectively. </li><li>Coordinate visitor flow and meeting readiness, ensuring guests are received promptly, and meetings are supported with appropriate preparation. </li><li>Foster a hospitality mindset in all interactions, contributing to an environment where team members and guests feel supported, respected, and valued. </li><li>Anticipate needs and proactively address details that enhance the overall experience for visitors and staff.</li><li>Organize high-support onboarding of new personnel.</li></ul>Leadership and Board Support<ul><li>Provide initiative-taking administrative support to the President & CEO and Chief Officers, including scheduling and preparation for meetings, with accuracy, professionalism, and timeliness.</li><li>Coordinate support for Board meetings and events, including scheduling, agenda development, preparation and distribution of materials, and creation of meeting minutes.</li><li>Proactively maintain, manage, and coordinate board-related records and systems, including the board portal, meeting minutes, bylaws, charters, and compliance documents. </li><li>Serve as a primary point of contact for Board members on logistical and administrative matters.</li><li>Coordinate communication with board and committee members, ensuring timely, accurate, and professional correspondence. </li><li>Track action items and follow-up from board meetings to support responsiveness, effectiveness, and accountability. </li><li>Maintain an elevated level of professionalism, discretion, and confidentiality in all interactions and managing of sensitive information.</li></ul>Operations & Administration: <ul><li>Maintain a well-organized, efficient, and professional office environment, including shared spaces, supplies, and overall office readiness. </li><li>Coordinate with vendors and service providers (e.g., IT, facilities, office, human resources), ensuring timely resolution of issues and continuity of operations. </li><li>Serve as a liaison with IT support to address staff needs, generate IT tickets, troubleshoot issues, ensure needs are addressed in a timely manner, and support effective use of systems and technology. </li><li>Fulfill onboarding and day-to-day administrative needs for staff, including workspace setup, system access, and coordination of basic HR-related logistics. </li><li>Manage incoming and outgoing mail, deliveries, and general office communications. </li><li>Maintain organized records, files, and administrative systems to support efficient operations and compliance with organizational practices. </li><li>Anticipate operational needs and proactively address issues to support a smooth, well-functioning, positive work environment.</li><li>Maintain the staff handbook and the organization’s policies and procedures manual.</li></ul>Competencies:<ul><li>Job Knowledge</li><li>Communication</li><li>Teamwork & Cooperation</li><li>Professionalism</li><li>Mission Statement</li><li>Organizational Relations</li></ul>Core Values:<ul><li>Trust</li><li>Love</li><li>Collaboration</li></ul>Required Skills/Abilities: <ul><li>Excellent verbal and written communication skills. </li><li>Strong interpersonal and conflict resolution skills, with the ability to interact effectively with a variety of personalities. </li><li>Excellent organizational skills and attention to detail. </li><li>Strong time management skills with the ability to manage multiple priorities and meet deadlines. </li><li>Strong analytical and problem-solving skills. </li><li>Professional and tactful approach with the ability to manage sensitive situations, confidential documents, and maintain confidentiality. </li><li>Proficient with Microsoft Office Suite and related software. </li><li>Thorough understanding of, or ability to quickly learn, office equipment, recordkeeping systems, management information systems, and related protocols used in the organization.</li></ul>Education and Experience: <ul><li>Bachelor’s degree preferred; equivalent combination of education and relevant experience will be considered.</li><li>Minimum of three years of experience in administrative, operations, customer service, and/or hospitality–oriented roles preferred.</li><li>Bilingual (English/Spanish) preferred. </li><li>Preferred bookkeeping experience with basic knowledge of accounts payable.</li><li>Preferred experience with Blackbaud/Financial Edge NXT.</li><li>Preferred experience with a paperless environment.</li></ul>Physical Requirements: <ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Must be able to lift 15 pounds at times.</li></ul>

Student Human Resources Jobs in Naples, FL

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Student Human Resources Jobs in Naples, FL

Operations and Guest Experience Coordinator The Education Foundation of Collier County, Inc.

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