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Ensure Compliance & Cross-Functional Collaboration Maintain adherence to FERPA, Title IV, and institutional policies while fostering a collaborative environment with Financial Aid, Admissions, Registrar, Advising, and IT to create a seamless and supportive student experience. Lead Student Accounts Operations & Team Performance Provide strategic and day-to-day leadership for student accounts functions, including billing, payments, refunds, and collections.

YEAR

DescriptionThe Student Accounts Manager plays a critical role in supporting student success by ensuring a clear, accurate, and compassionate student billing experience. This position oversees student accounts operations while serving as a trusted resource for students andfamilies navigating tuition, fees, payments, and financial obligations. The ideal candidate brings a strong customer service mindset, excellent leadership skills, and accounting acumen.Essential Duties & Responsibilities:<ol><li>Lead Student Accounts Operations & Team Performance Provide strategic and day-to-day leadership for student accounts functions, including billing, payments, refunds, and collections. Supervise, coach, and develop staff to deliver high-quality service while meeting operational and performance metrics.</li><li>Drive Data-Informed Decision Making & Financial Accuracy Monitor and analyze key metrics (receivables, aging, account trends) to inform strategy and improve outcomes. Ensure accurate reconciliation of student accounts and maintain strong financial controls and reporting practices.</li><li>Champion a Human-First, Student-Centered Experience Resolve complex or sensitive account issues with professionalism, empathy, and discretion. Balance institutional policies with individualized support to ensure students feel heard, respected, and supported.</li><li>Optimize Payment Solutions & Student Accessibility Oversee administration of payment plans and account options, aligning compliance requirements with flexible, student-focused solutions that promote persistence and financial clarity.</li><li>Ensure Compliance & Cross-Functional Collaboration Maintain adherence to FERPA, Title IV, and institutional policies while fostering a collaborative environment with Financial Aid, Admissions, Registrar, Advising, and IT to create a seamless and supportive student experience.</li></ol>Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Qualifications:<ul><li>Bachelor's degree in accounting, finance, business administration, higher education administration, or a related field</li><li>3–5 years of experience in a supervisory role in the area of sales, collections, customer service, or student financial services in a call center environment.</li><li>Demonstrated experience providing customer service in a complex, policy-driven environment</li><li>Strong communication skills with the ability to explain financial information in a clear, student-friendly way</li><li>Performance management experience including coaching to achieve specific metrics each week/month/year</li></ul>Preferred Qualifications<ul><li>Experience working directly with students in a college or university setting</li><li>Familiarity with Title IV regulations and higher education compliance</li><li>Experience with Banner application</li></ul>Physical Demands and Work Environment:<ul><li>Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.</li><li>Ability to effectively exchange and convey detailed, time-sensitive information in person and via telephone, with or without reasonable accommodation.</li></ul>Salary$71,500 – 76,500Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package will be provided during the interview process.All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.QualificationsEducationRequired<ul><li>Bachelors or better</li></ul>Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights ( notice from the Department of Labor.

Bryant &amp; Stratton College has been educating students for over 160 years and with 18 ground campuses and an online division we continues to grow! Bryant &amp; Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States&rsquo; oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. As an educational institution, Bryant &amp; Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. Bryant &amp; Stratton College&rsquo;s ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you&rsquo;re based at one of our 18 Campuses, Online Education Division, Professional Skills Centers or the College&rsquo;s Headquarters (System Office) you&rsquo;ll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission. Come join an employer who offers a dynamic, professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family. Bryant &amp; Stratton College is an Equal Opportunity Employer

Bryant & Stratton

Student Accounts Manager

Accounting

Accounts Receivable

Analysis Skills

Billing

Business Administration

Call Centers

Coaching

Communication Skills

Credit and Collections

Cross-Functional

Customer Support/Service

Educational Administration

Family Educational Rights and Privacy Act (FERPA)

Finance

Financial Aid

Financial Control

Financial Reporting

Financial Trend Analysis

Higher Education

Leadership

Maintain Compliance

Metrics

Performance Management

Performance Metrics

Reconciliation

Regional Sales

Registrar

Regulations

Regulatory Compliance

Student Financial Services

Team Player

Tuition Fees

IRecruitee

OTHER

This internship is being offered for winter break 2025 and summer break 2026 and will be working in our Earthmoving & Compact Equipment Service Department. Each year, we hire internships for a variety of positions at our locations throughout New England and upstate New York.

HOUR

Overview:
You have challenged yourself in an academic field and are ready to take that challenge to the next level. Internships give you an opportunity to gain valuable, hands-on experience that lets you put your education to work. Our openings are designed to fit into your school schedule, to see Milton CAT from the inside and decide if it’s the place to launch your career. Each year, we hire internships for a variety of positions at our locations throughout New England and upstate New York. There are opportunities to apply your knowledge in areas that include finance, marketing, operations, warehousing and equipment repair and service. Interns have opportunities to be exposed to all facets of the business. This internship is being offered for winter break 2025 and summer break 2026 and will be working in our Earthmoving & Compact Equipment Service Department. Pay: $20.00/hr. Interns are considered valuable members of our team, and therefore earn benefits including:<ul><li>Real world experience</li><li>Competitive salaries</li><li>Consideration for full-time employment when you graduate</li></ul>

Qualifications:
<ul><li>High school diploma or GED equivalent.</li><li>Must be currently enrolled as a student in a public, private or accredited academic institution majoring in a diesel or heavy equipment program.</li><li>Knowledge of diesel engine, electric generator, power distribution and associated equipment.  </li><li>Fast learner with a 3.0 or higher GPA on a 4.0 scale.</li><li>Excellent computer and related software skills (Microsoft Word, Excel, Outlook).</li><li>Excellent communication and interpersonal skills.</li><li>Demonstrated leadership ability, and team-building skills are all advantages. </li><li>Organization and time management skills.</li><li>Versatility and the flexibility to adapt to new situations are essential.</li><li>Able to commute to work location on a daily basis.</li></ul>This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.

Milton CAT is the Caterpillar Dealer for the Northeast region of the United States. Our territory includes Massachusetts, Rhode Island, Maine, New Hampshire, Vermont and upstate New York.
We are a private company, founded in 1960, owned by the family who started the business fifty years ago. Since those early days, Milton CAT has grown to 12 locations, and over 1,000 employees. We're consistently named one of the world's top CAT dealers in terms of sales volume and we're well-known for our progressive practices. In addition to the complete range of Caterpillar equipment, we also sell and service several other top brands that complement the Caterpillar brand.
The company has two main divisions; Earthmoving and Power Systems.
The Earthmoving Division sells, rents and supports machinery and work tools for segments that include the construction, landscaping, forestry, mining, quarry, crushing and screening and municipal sectors.
The Power Systems Division sells, rents and supports power generators and air compressors, and has a specialized engineering group that develops customized power systems. Those Milton CAT locations close to water have a marine focus; an industrial group markets engines to manufacturers to power their own machines and the on-highway truck engine business is an important component for all our locations. Our Power Systems service technicians also work on bus and mobile home engines and they support natural gas distribution working at pipeline compressor stations.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, &nbsp;color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

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Student Accounts Manager Bryant & Stratton

Student Internship Diesel Technician Milton CAT

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