UNKNOWN

FEED

YEAR

This role will always include tasks assigned by the immediate supervisor and generally includes the following: Provide excellent service to residents, guests, employees, and contractors • Complete routine service requests within 24 hours, as directed. This role includes work in office, outdoor, and mechanical environments and may involve exposure to changing weather conditions, chemicals, odors, electrical current, loud equipment, elevated work areas, and confined spaces.

<h2>About University Partners</h2>University Partners is a student housing management company focused on delivering well-maintained communities, responsive service, and a positive resident experience. Our maintenance teams play a critical role in keeping our communities safe, clean, and operating at a high standard.<h2>Job purpose</h2> Are you hands-on, dependable, and ready to make an immediate impact? We are seeking a Temporary Seasonal Maintenance Technician to support the day-to-day maintenance operations of our community. This role is ideal for someone who takes pride in keeping a property running smoothly through service request completion, unit turns, inspections, and overall grounds upkeep. The right candidate will be proactive, team-oriented, and committed to helping maintain a clean, safe, and well-kept environment for residents and staff.The Maintenance Technician supports the daily maintenance operations of the community, including service requests, unit turns, inspections, and grounds upkeep. Depending on community size, this role may report directly to the Maintenance Supervisor or work alongside an Assistant Maintenance Supervisor.<h2>Primary duties and responsibilities</h2>This role will always include tasks assigned by the immediate supervisor and generally includes the following:<ul><li>Provide excellent service to residents, guests, employees, and contractors • Complete routine service requests within 24 hours, as directed</li><li>Maintain the overall cleanliness and condition of the community</li><li>Support unit turns, make-ready preparation, and move-in readiness • Maintain the maintenance shop according to company policy</li><li>Communicate maintenance issues and concerns to the Maintenance Supervisor and Community Manager</li><li>Assist with additional tasks as directed by the Maintenance Supervisor</li></ul><h2>Daily and Weekly Operations</h2><ul><li><h2>Meet daily with the Maintenance Supervisor to review work orders and assignments</h2></li><li>Complete assigned work orders and document completion per policy • Walk common areas daily prior to 9:00 AM to identify maintenance, safety, or cleanliness issues</li><li>Perform peak-day trash pickup and breezeway cleanliness checks as directed</li><li>Spot clean model units and vacant units daily</li><li>Change locks and complete key change-outs as scheduled and documented • Maintain accurate timekeeping and obtain approval prior to working overtime</li><li>Participate in on-call rotation during non-business hours, as required</li><li>Support pool maintenance and chemical logging per local code when applicable</li><li>Monitor maintenance inventory and notify the Maintenance Supervisor of supply needs</li><li>Provide weekend coverage per established schedules</li></ul><h2>Inspections, preventative maintenance, and safety</h2><ul><li>Perform preventative maintenance tasks per the monthly maintenance calendar</li><li>Complete scheduled inspections including breezeway, safety, trip hazard, and car checks • Attend monthly safety meetings and follow all safety policies and procedures</li><li>Assist with quarterly unit inspections and HVAC filter replacements</li><li>Maintain required OSHA, EPA, and MSDS logs as directed</li><li>Support equipment inventory verification and report missing or damaged items</li><li>Move-in and move-out support - Assist vendors during unit turns and communicate progress or concerns </li><li>Complete unit punch lists as directed</li><li>Ensure units meet readiness standards prior to move-in</li></ul><h2>Qualifications</h2><ul><li>Working knowledge of electrical, plumbing, HVAC, and basic construction</li><li>General mechanical aptitude with willingness to learn</li><li>Strong customer service, communication, and listening skills</li><li>Ability to follow written and verbal instructions • Effective time management and organizational skills</li><li>Ability to work independently and as part of a team</li><li>Professional demeanor and positive attitude • Must have own basic maintenance tools</li><li>Ability to climb ladders, work at heights, and lift or carry heavy loads</li><li>Availability for weekends, overtime, and on-call rotations as required</li></ul><h2>Education and Experience</h2><ul><li>High school diploma or GED required</li><li>1–3 months of related maintenance experience or training preferred, or equivalent combination of education and experience</li></ul><h2>Certifications and licenses</h2><ul><li>HVAC certification as required by local regulations</li><li>Valid driver’s license and proof of insurance</li></ul><h2>Work environment and physical requirements</h2>This role includes work in office, outdoor, and mechanical environments and may involve exposure to changing weather conditions, chemicals, odors, electrical current, loud equipment, elevated work areas, and confined spaces. The position requires frequent walking, standing, climbing, lifting, reaching, bending, and clear verbal communication. This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.Powered by JazzHR

University Partners

Seasonal TURN Help Maintenance Technician - Student Housing

Calendar Management

Communication Skills

Construction

Corporate Policies

Customer Support/Service

Driver's License

Electricity

Environmental Protection Agency (EPA)

HVAC

Heavy Lifting

High School Diploma

Insurance

Inventory Reports

Maintenance - Pool

Maintenance Services

OSHA

On Call

Operations

Organizational Skills

Physical Demands

Plumbing

Presentation/Verbal Skills

Preventative Maintenance

Regulations

Schedule Development

Student Housing

Team Player

Time Management

Writing Skills

partner JazzHR

FULL_TIME

Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion: Supervise and motivate leasing staff . Yardi Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data.

JOB PURPOSE: Manage all leasing and marketing efforts of the community.  Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of leasing office. PRIMARY DUTIES & RESPONSIBILITIES: Will always include those specifically assigned by the immediate supervisor. <ul><li>Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed </li><li>Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed </li><li>Maintain lease files and computer records for the community </li><li>Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance </li></ul><ul><li>Coordinate the renewal program and ensure that all residents are contacted through the renewal process </li><li>Conduct a monthly market survey and recommend pricing changes </li><li>Follow up with the leasing team to insure deadlines and standards are upheld. </li><li>Maintain the integrity of all social media outlets for community. </li><li>Suggest marketing recommendations and implement plan to achieve leasing goals. </li></ul><ul><li>Perform administrative duties as assigned by the Community Manager </li><li>Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence </li></ul>Specific Responsibilities Daily/Weekly <ul><li>E-mail:  Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner. </li></ul><ul><li>Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner. </li><li>Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office.  Assistant Community Manager must make sure there is always office coverage available to work with prospects. </li><li>Leases:  Verify all lease paperwork that is completed by Leasing Consultants.  Review all leases and approve those that meet community’s rental criteria.  Note that Yardi entry can be delegated to Leasing Consultants once they are trained however the approval is to be completed by the Assistant Community Manager only. </li><li>Yardi Data:  The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data. </li><li>Approvals/Renewals:  Review pending leases daily and approve/execute applicable prospects on Yardi.  (Note that this should not be delegated to Leasing Associates.)  Update renewal lease information once lease is received from leasing consultant.  </li></ul><ul><li>Marketing: Plan and carry out all campus events, promotions, print and online advertising.  Keep Marketing Calendar up to date with all community events, promotions, and price changes. </li><li>Renewal Season:  Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants. </li><li>Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs.  </li><li>Work orders: Ensure work orders are entered into Yardi correctly.  Actual entry can be delegated to leasing and maintenance.  Ensure ALL work orders are called back. </li><li>Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed. </li></ul>Monthly Leasing/Marketing <ul><li>Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques. </li><li>Market Survey:  Complete the survey and maintain relationship with competitors.  Delegate to seasoned leasing consultants occasionally. </li><li>Plan and order print ads to coordinate with advertising schedule and uphold relationships with publications. </li></ul><ul><li>Follow-Up Program: Check Leasing Consultants’ prospect notebooks & Yardi monthly to ensure procedures are being followed. </li><li>Complete Leasing Consultants work schedule each month. </li><li>Track all leasing activity, availability, and collaborate with leasing consultants to complete roommate matching for incoming residents. </li></ul>Resident and Promotional Events <ul><li>Review leasing team schedule to ensure office coverage and all marketing needs are met. </li></ul><ul><li>Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are documents are completed in timely manner. </li><li>Make sure leasing team is updating community’s website regularly and according to standards. </li><li>Visit the community events to support the team in their efforts.  Confirm all events are carried out as they were planned and documented by the Promotion Summary Form. </li><li>Oversee the production and distribution of the community newsletter. </li><li>Approve all social media communication before it is published. </li></ul>Move-Out/Move-In <ul><li>Roommate Matching:  Work with entire leasing team and Community Manager to place residents in future apartment locations based on their roommate requests and preferences. </li><li>Resident Communication:  Assist the Community Manager with all Move-in and Move-out related communications to residents and guarantors. </li><li>Move-out Process:  Ensure that all administrative office procedures for Move-out follow IAC’s standards.  Train staff on proper procedure and are prepared to answer customer questions. </li><li>Move-in Packets:  Oversee the production of move-in packets, utilizing the office staff  to help assemble packets. </li></ul><ul><li>Inspection Forms: Organize Inspection forms, post move in/out and summarize issues so that Community Manager can review with maintenance staff. </li><li>Audit:  Conduct an audit on 100% of the lease files to ensure that proper documentation has been collected and maintained at least one month prior to move in.  Conduct Yardi audit one month following to ensure resident & guarantor contact is correct. </li><li>Move-in Day: Work side-by-side with Community Manager to plan move-in day; traffic flow, check-in process, vendor fair, & maintenance table. </li></ul>Ongoing <ul><li>Train all staff members on proper leasing techniques and resident service </li></ul><ul><li>Evaluate unit prices in accordance with the market and budgeted goals </li><li>Oversight of resident services and activities, including supervision of leasing program </li><li>Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion: </li></ul><ul><li>Supervise and motivate leasing staff  </li><li>Conduct weekly meetings with leasing staff </li></ul><ul><li>Ensure that the onsite staff provides the highest level of service to residents </li><li>Develop an annual marketing plan and conduct marketing reviews on a monthly basis </li><li>Approve all invoices for expenses and submit invoices in a timely manner </li></ul>QUALIFICATIONS:  <ul><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. </li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot. </li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner. </li><li>High degree of professionalism and demeanor resulting from previous property management or leasing experience </li><li>Good communication and listening skills </li></ul><ul><li>Excellent customer service and negotiation skills </li><li>Able to lead, manage and train others </li><li>Patient, even-tempered and works well under pressure </li><li>Able to be an effective team player and interacts well with others </li><li>Organized and detail-oriented </li></ul><ul><li>Firm, fair and consistent </li><li>Effective time management skills </li><li>Able to maintain confidentiality </li><li>Able to follow directions from a supervisor </li><li>Able to understand and follow posted work rules and procedures </li></ul><ul><li>Able to accept constructive criticism </li><li>Able to work weekends or overtime as job requires </li></ul>EDUCATION AND EXPERIENCE REQUIREMENTS: <ul><li>Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience </li></ul>OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE: <ul><li>Knowledgeable in Microsoft Word/Excel/Entrata</li></ul>CERTIFICATES, LICENSES, REGISTRATIONS: <ul><li>None </li></ul>BUDGET RESPONSIBILITY: Check (_) all appropriate functions that apply to this job.  _ Develop the budget and/or make recommendations that affect the allocation of funds. _ Administer the budget and/or make expenditure decisions once the budget has been approved. _  Monitor the budget and/or track the budget once it has been adopted. X Coordinate the budget and/or participate in the data collection and organization of budget materials. JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for). Cooperation, Influence, Teamwork & Business Relationships – 25% □ Collaboration & Teamwork – 20% □ Cooperation – 20%  □ Customer Service – 20%  □ Influence – 20% □ Internal/External Relationships – 20%  Decision Making/Initiative – 25% □ Analytical & Problem Solving – 16.67% □ Decisive – 16.67% □ Practical Judgment – 16.67% □ Action-Oriented – 16.67% □ Confidence & Risk Taking – 16.67% □ Effort & Self Development – 16.67%  Job Knowledge and/or Job Specific Skills – 25% □ Job Knowledge – 16.67% □ Multi-Tasking – 16.67% □ Reporting – 16.67%  □ Work Quality – 16.67% □ Work Quantity – 16.67% □ Creativity & Productivity – 16.67% Professional/Technical/Communication Skills – 25% □ Ethics & Values – 14.29% □ Integrity – 14.29%  □ Perseverance& Determination – 14.29%  □ Reliability & Punctuality – 14.29%  □ Time Management– 14.29% □ Approachability & Composure – 14.29% □ Verbal & Written Communication – 14.29%  SUPERVISORY RESPONSIBILITY: Does this job have supervisory responsibilities?  No Powered by JazzHR

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Seasonal TURN Help Maintenance Technician - Student Housing University Partners

Assistant Community Manager - Student Housing University Partners

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