ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as may be assigned: CUSTOMER SUPPORT Assists the Account Managers to provide day-to-day customer support; troubleshoots customer issues Processes order changes and updates Processes orders as needed, including checking notes Dispatches carriers Communicates order discrepancies Sends pre and final manifests (order confirmations) Handles transportation and dispatch issues Processes credits, rejections and protections Contributes to process improvement as opportunities arise. PHYSICAL DEMANDS Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; key (i.e., computer, calculator, telephone) MACHINES, TOOL AND EQUIPMENT Occasionally: copier, fax, and 10-key calculator Continuously: writing instruments, computer and telephone.