FULL_TIME

FEED

YEAR

Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion: Supervise and motivate leasing staff . Yardi Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data.

JOB PURPOSE: Manage all leasing and marketing efforts of the community.  Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of leasing office. PRIMARY DUTIES & RESPONSIBILITIES: Will always include those specifically assigned by the immediate supervisor. <ul><li>Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed </li><li>Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed </li><li>Maintain lease files and computer records for the community </li><li>Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance </li></ul><ul><li>Coordinate the renewal program and ensure that all residents are contacted through the renewal process </li><li>Conduct a monthly market survey and recommend pricing changes </li><li>Follow up with the leasing team to insure deadlines and standards are upheld. </li><li>Maintain the integrity of all social media outlets for community. </li><li>Suggest marketing recommendations and implement plan to achieve leasing goals. </li></ul><ul><li>Perform administrative duties as assigned by the Community Manager </li><li>Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence </li></ul>Specific Responsibilities Daily/Weekly <ul><li>E-mail:  Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner. </li></ul><ul><li>Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner. </li><li>Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office.  Assistant Community Manager must make sure there is always office coverage available to work with prospects. </li><li>Leases:  Verify all lease paperwork that is completed by Leasing Consultants.  Review all leases and approve those that meet community’s rental criteria.  Note that Yardi entry can be delegated to Leasing Consultants once they are trained however the approval is to be completed by the Assistant Community Manager only. </li><li>Yardi Data:  The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data. </li><li>Approvals/Renewals:  Review pending leases daily and approve/execute applicable prospects on Yardi.  (Note that this should not be delegated to Leasing Associates.)  Update renewal lease information once lease is received from leasing consultant.  </li></ul><ul><li>Marketing: Plan and carry out all campus events, promotions, print and online advertising.  Keep Marketing Calendar up to date with all community events, promotions, and price changes. </li><li>Renewal Season:  Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants. </li><li>Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs.  </li><li>Work orders: Ensure work orders are entered into Yardi correctly.  Actual entry can be delegated to leasing and maintenance.  Ensure ALL work orders are called back. </li><li>Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed. </li></ul>Monthly Leasing/Marketing <ul><li>Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques. </li><li>Market Survey:  Complete the survey and maintain relationship with competitors.  Delegate to seasoned leasing consultants occasionally. </li><li>Plan and order print ads to coordinate with advertising schedule and uphold relationships with publications. </li></ul><ul><li>Follow-Up Program: Check Leasing Consultants’ prospect notebooks & Yardi monthly to ensure procedures are being followed. </li><li>Complete Leasing Consultants work schedule each month. </li><li>Track all leasing activity, availability, and collaborate with leasing consultants to complete roommate matching for incoming residents. </li></ul>Resident and Promotional Events <ul><li>Review leasing team schedule to ensure office coverage and all marketing needs are met. </li></ul><ul><li>Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are documents are completed in timely manner. </li><li>Make sure leasing team is updating community’s website regularly and according to standards. </li><li>Visit the community events to support the team in their efforts.  Confirm all events are carried out as they were planned and documented by the Promotion Summary Form. </li><li>Oversee the production and distribution of the community newsletter. </li><li>Approve all social media communication before it is published. </li></ul>Move-Out/Move-In <ul><li>Roommate Matching:  Work with entire leasing team and Community Manager to place residents in future apartment locations based on their roommate requests and preferences. </li><li>Resident Communication:  Assist the Community Manager with all Move-in and Move-out related communications to residents and guarantors. </li><li>Move-out Process:  Ensure that all administrative office procedures for Move-out follow IAC’s standards.  Train staff on proper procedure and are prepared to answer customer questions. </li><li>Move-in Packets:  Oversee the production of move-in packets, utilizing the office staff  to help assemble packets. </li></ul><ul><li>Inspection Forms: Organize Inspection forms, post move in/out and summarize issues so that Community Manager can review with maintenance staff. </li><li>Audit:  Conduct an audit on 100% of the lease files to ensure that proper documentation has been collected and maintained at least one month prior to move in.  Conduct Yardi audit one month following to ensure resident & guarantor contact is correct. </li><li>Move-in Day: Work side-by-side with Community Manager to plan move-in day; traffic flow, check-in process, vendor fair, & maintenance table. </li></ul>Ongoing <ul><li>Train all staff members on proper leasing techniques and resident service </li></ul><ul><li>Evaluate unit prices in accordance with the market and budgeted goals </li><li>Oversight of resident services and activities, including supervision of leasing program </li><li>Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion: </li></ul><ul><li>Supervise and motivate leasing staff  </li><li>Conduct weekly meetings with leasing staff </li></ul><ul><li>Ensure that the onsite staff provides the highest level of service to residents </li><li>Develop an annual marketing plan and conduct marketing reviews on a monthly basis </li><li>Approve all invoices for expenses and submit invoices in a timely manner </li></ul>QUALIFICATIONS:  <ul><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. </li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot. </li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner. </li><li>High degree of professionalism and demeanor resulting from previous property management or leasing experience </li><li>Good communication and listening skills </li></ul><ul><li>Excellent customer service and negotiation skills </li><li>Able to lead, manage and train others </li><li>Patient, even-tempered and works well under pressure </li><li>Able to be an effective team player and interacts well with others </li><li>Organized and detail-oriented </li></ul><ul><li>Firm, fair and consistent </li><li>Effective time management skills </li><li>Able to maintain confidentiality </li><li>Able to follow directions from a supervisor </li><li>Able to understand and follow posted work rules and procedures </li></ul><ul><li>Able to accept constructive criticism </li><li>Able to work weekends or overtime as job requires </li></ul>EDUCATION AND EXPERIENCE REQUIREMENTS: <ul><li>Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience </li></ul>OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE: <ul><li>Knowledgeable in Microsoft Word/Excel/Entrata</li></ul>CERTIFICATES, LICENSES, REGISTRATIONS: <ul><li>None </li></ul>BUDGET RESPONSIBILITY: Check (_) all appropriate functions that apply to this job.  _ Develop the budget and/or make recommendations that affect the allocation of funds. _ Administer the budget and/or make expenditure decisions once the budget has been approved. _  Monitor the budget and/or track the budget once it has been adopted. X Coordinate the budget and/or participate in the data collection and organization of budget materials. JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for). Cooperation, Influence, Teamwork & Business Relationships – 25% □ Collaboration & Teamwork – 20% □ Cooperation – 20%  □ Customer Service – 20%  □ Influence – 20% □ Internal/External Relationships – 20%  Decision Making/Initiative – 25% □ Analytical & Problem Solving – 16.67% □ Decisive – 16.67% □ Practical Judgment – 16.67% □ Action-Oriented – 16.67% □ Confidence & Risk Taking – 16.67% □ Effort & Self Development – 16.67%  Job Knowledge and/or Job Specific Skills – 25% □ Job Knowledge – 16.67% □ Multi-Tasking – 16.67% □ Reporting – 16.67%  □ Work Quality – 16.67% □ Work Quantity – 16.67% □ Creativity & Productivity – 16.67% Professional/Technical/Communication Skills – 25% □ Ethics & Values – 14.29% □ Integrity – 14.29%  □ Perseverance& Determination – 14.29%  □ Reliability & Punctuality – 14.29%  □ Time Management– 14.29% □ Approachability & Composure – 14.29% □ Verbal & Written Communication – 14.29%  SUPERVISORY RESPONSIBILITY: Does this job have supervisory responsibilities?  No Powered by JazzHR

University Partners

Assistant Community Manager - Student Housing

Administrative Skills

Advertising Scheduling

Analysis Skills

Auditing

Billing

Budget Management

Budgeting

Communication Skills

Community Support

Customer Support/Service

Data Collection

Data Quality

Documentation

File Maintenance

Leadership

Leasing

Mail Processing

Market Surveys

Marketing

Marketing Plan

Microsoft Excel

Microsoft Word

Multitasking

Negotiation Skills

Newsletter

Online Advertising

Operations Management

Order Processing

Performance Reviews

Presentation/Verbal Skills

Pricing

Print Advertising

Problem Solving Skills

Procedure Implementation

Production Control

Project/Program Coordination

Project/Program Management

Property Management

Public/Media/Press/Analyst Relations

Publications

Rentals

Reporting Skills

Resolve Customer Issues

Risk

Social Media

Staff Motivation

Staff Training

Student Housing

Team Player

Time Management

Training/Teaching

Writing Skills

partner JazzHR

UNKNOWN

The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes.

Assistant Director, In-Venue Experience / Broadcasting and Productions
535634 Blacksburg, Virginia
Administrative & Professional
President
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View favoritesJob DescriptionThe Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.HokieVisions goal is to deliver personalized, significant and unexpected experiences to fans at all of Virginia Techs home venues. As part of the HokieVision team, the Assistant Director of In-Venue Experience (IVX) will excel in entertaining the best college fans in the country.This position is part of the In-Venue Experience team, and will partner in developing, producing, and executing videoboard shows. Will collaborate with the Athletics external leadership team to plan and execute department initiatives. This position will also be HokieVision's representative in select sports squads.The position will report to the Associate Director of In-Venue Experience.Required Qualifications• Bachelors degree in a related field with relevant experience, or a masters degree.
• Ability to visually tell stories that contribute to fan experience.
• Experience with Adobe Photoshop and Premiere.
• Ability to work in a collaborative team setting, while also being self-motivated, organized, and have a strong work ethic.
• Ability to manage multiple tasks and deadlines.
• Ability to work outside of typical business hours as needed.Preferred Qualifications• Experience with live game production & related equipment.
• Experience supervising or training students.
• In-game control room or camera experience.
• Experience with Adobe Creative Suite, including After Effects.Pay Band {lPayScaleID}
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Restricted
Salary Information
$45,000
Hours per week
40+
Nights and weekends as needed.Review Date
3/10/2026Additional InformationSEE MORE ABOUT WORKING IN VT ATHLETICS AT <a href="HTTPS://BEAHOKIE.COM/EMPLOYEE/" rel="nofollow">HTTPS://BEAHOKIE.COM/EMPLOYEE/</a>The successful candidate will be required to have a criminal conviction check.About Virginia TechDedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers.A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity.The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College.The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes.A leading global research institution, Virginia Tech conducts more than $650 million in research annually.Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.

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Assistant Community Manager - Student Housing University Partners

Assistant Director, In-Venue Experience / Broadcasting and Productions Virginia Polytechnic Institute and State University

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