These responsibilities include, but are not limited to: Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policies and procedures Provide ongoing recognition, support, and motivation for Guest Care team members and students Help maintain a cohesive, cooperative work environment through team building and motivation Create a sense of urgency, delegate appropriately, and motivate self and team to accomplish objectives Lead the Guest Care team in providing excellent services and maximizing school profit Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures Interview, hire, and train Guest Care team in procedures, policies, and school flow Schedule Guest Care team to ensure adequate coverage for the schools needs Resolve customer complaints and challenges and provide solutions for team disputes Read all guest survey results and celebrate/coach Guest Care team as needed Partner with Education Manager to celebrate/coach students and staff on guest survey results Drive the initiative of asking every guest to leave a Google review; review Google reviews daily Sales Forecasting: run reports, analyze business, and ensure goals are provided to all locations per department, including key performance indicators Data management, inventory control, appointment book management, cost reduction Drive transactions for service and retail Work to create a sustainable infrastructure in which sales can grow Assist in developing coaching materials to drive sales Participate in Aveda, Nurtur, and Ultraceuticals events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc Perform duties as assigned/required to meet business needs. Minimum Requirements: High school diploma or GED equivalent; Bachelors degree a plus Minimum of 2 years continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff is highly preferred Exhibit leadership, time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time Proficiency in point-of-sale (POS) systems and retail management software Excellent interpersonal, communication, and presentation skills Demonstrate extreme professionalism in manner, dress, and conduct Demonstrate aptitude to train new team members Ability to set and achieve goals, make decisions, and work under strict deadlines Ability to work a flexible schedule, including evenings and weekends as-needed Strong commitment to customer service excellence and to the Companys mission and vision.
