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Lead all retail dining operations for the assigned account, including cafés, coffee concepts, quick-service locations, markets, grab-and-go programs, late-night service, and other campus retail venues. This role oversees multiple retail concepts and service platforms, drives revenue growth, elevates the guest experience, and ensures operational excellence across campus retail locations.

YEAR

Pay: $75000 - $90000 Location: Tyler , Texas Summary: The Higher Education Retail Director is responsible for the strategic leadership, daily oversight, and financial performance of all retail dining operations within an assigned higher education account. This role oversees multiple retail concepts and service platforms, drives revenue growth, elevates the guest experience, and ensures operational excellence across campus retail locations. Working closely with the General Manager, culinary leadership, and campus partners, the Retail Director leads all aspects of retail execution, including branded and proprietary concepts, merchandising, staffing, service standards, inventory controls, marketing support, and customer engagement. This position serves as the senior retail leader on site and plays a key role in shaping a dynamic, relevant, and high-performing campus dining program. Responsibilities: <ul><li>Lead all retail dining operations for the assigned account, including cafés, coffee concepts, quick-service locations, markets, grab-and-go programs, late-night service, and other campus retail venues. </li><li>Drive financial performance by managing retail revenue, labor, cost controls, inventory, waste reduction, and operating efficiencies across all locations. </li><li>Partner with the General Manager to develop and execute retail strategies that support client goals, student engagement, and account growth. </li><li>Oversee retail managers and supervisors to ensure strong execution, accountability, and consistency across all service points. </li><li>Analyze sales, traffic, product mix, and operational trends to identify opportunities for growth, improved profitability, and enhanced guest satisfaction. </li><li>Support the development and execution of retail promotions, seasonal programs, marketing activations, meal plan strategies, and limited-time offers that increase participation and retail capture. </li><li>Ensure all retail locations maintain high standards for food quality, freshness, presentation, cleanliness, visual merchandising, and hospitality. </li><li>Collaborate with culinary leadership to implement menus, retail product strategies, recipe consistency, and innovation aligned with campus preferences and current dining trends. </li><li>Management of National and Internal brand concepts. </li><li>Oversee ordering, receiving, inventory practices, product rotation, and retail merchandising standards to support quality and minimize loss. </li><li>Monitor labor deployment, scheduling, and staffing models to align with business volume and service expectations. </li><li>Recruit, train, coach, and develop retail leadership and frontline teams to build operational strength, engagement, and bench talent. </li><li>Maintain strong client and campus relationships by responding to feedback, participating in meetings, and supporting initiatives that improve the student and guest experience. </li><li>Ensure compliance with company standards and all applicable local, state, and federal regulations related to food safety, sanitation, workplace safety, and labor practices. </li><li>Maintain accurate operational reporting related to sales, labor, inventory, service standards, and retail performance metrics. </li><li>Support new retail openings, concept refreshes, campus events, rebranding efforts, and other strategic projects as assigned. </li><li>Maintain a visible, hands-on presence in the operation and provide direct support during peak business periods and special events. </li><li>Perform other duties and responsibilities as needed. </li><li>Directly supervise retail managers, supervisors, and other assigned team members across multiple campus retail locations. </li><li>Establish performance expectations and provide coaching, recognition, corrective action, and development planning as needed. </li><li>Foster a culture of accountability, hospitality, innovation, and operational excellence. </li><li>Promote strong cross-functional communication between retail, culinary, catering, and overall account leadership. </li></ul> Qualifications: <ul><li>Bachelor's degree in Hospitality, Business, Foodservice Management, Retail Management, or related field preferred. </li><li>Minimum of 5-7 years of progressive leadership experience in retail foodservice, hospitality, campus dining, quick-service operations, branded concepts, or multi-unit dining environments. </li><li>Demonstrated experience leading multiple retail outlets with responsibility for financial performance, labor management, and customer satisfaction. </li><li>Strong understanding of retail operations, merchandising, promotions, product mix, inventory controls, and point-of-sale systems. </li><li>Proven ability to analyze business trends and translate data into actionable operational strategies. </li><li>Strong leadership, communication, client relationship, and team development skills. </li><li>Experience with high-volume service environments and fast-paced, multi-concept operations. </li><li>Proficient in Microsoft Office and foodservice or retail systems including POS, online ordering, inventory, and reporting platforms. </li><li>Working knowledge of food safety, sanitation, and operational compliance requirements. </li><li>Ability to work a flexible schedule based on business needs, including evenings and weekends as required. </li></ul> Physical Requirements <ul><li>Ability to stand and walk for extended periods throughout the workday. </li><li>Ability to move between multiple retail locations and storage areas. </li><li>Ability to bend, lift, reach, and carry products and supplies as needed. </li><li>Ability to lift up to 25-50 pounds. </li></ul> About Us: American Dining Creations is a division of American Food & Vending and one of the largest privately held hospitality service partners in the United States. At American Dining Creations, we recognize that all corporate and education dining partners are unique. We pride ourselves on creating programs and providing dining services with the strength of a national program and the flexibility and innovation of an industry leader. We pair superior culinary offerings with outstanding management practices, providing every client with the highest operation standards and flexibility and responding quickly with creative menus, comprehensive concepts, and top-notch service. Our full range of dining and catering amenities brings the guest experience to the next level by providing students, guests, and faculty with outstanding and memorable dining solutions. We currently operate nationwide dining accounts, employing over 2,000 people and growing, serving hundreds of thousands of guests daily. Our services include full café dining emphasizing our Fresh Difference culinary philosophy, mobile ordering, catering, events and our grab-and-go program, My Fresh Market. We stand committed to providing true partnership, customization, and 24/7 support. American Dining Creations Offers: <ul><li>Weekly pay </li><li>401K with company match </li><li>Employee Assistance Program </li><li>Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA </li><li>Ongoing training and development programs </li><li>Bonus programs for eligible positions </li></ul> American Food & Vending is an Equal Opportunity Employer. Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315-803-6049 to get started!

Student Retail Jobs in Tyler, TX

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Student Retail Jobs in Tyler, TX

Higher Education Retail Dining Director American Food & Vending

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