Employee is expected to be available for on-call rotating shifts overnights and weekends; Provides 24-hour emergency crisis response providing individual and systems advocacy to victims of sexual/domestic violence for forensic examinations, related medical treatment and testing, police interviews and court proceedings; Interview victims of domestic and sexual violence to obtain sufficient information to assess their history, current status, resources, strengths, coping abilities and living needs, safety planning and screen them for admittance to the shelter; Conducts intakes on new residents, including history, administrative forms, tour, house rules, and settling into their rooms; Serve as advocate for clients to assist them in their dealings with the court system, social services, and employers and in obtaining child-care services and housing; Monitor resident activity to assure compliance with individual goal plans; Prompts and encourages residents to facilitate self-expression and growth, communication, problem solving, and handling of personal problems; Provide individual counseling and case management services to residents in the shelter; Monitor residents activities, their changing physical and social needs and their compliance with house rules; Ensures that facility operations, maintenance, health and safety of all residents in the facility comply with State and local accreditations; Performs other duties as assigned. The ideal candidate will have thorough knowledge and understanding of domestic violence and trauma-informed advocacy; thorough knowledge of household coordination and maintenance and the role of residential support services; some knowledge of social, psychiatric, economic and health problems; some knowledge of community resources or the ability to readily acquire such knowledge; some knowledge of counseling techniques provided to clients with mental disorders, alcoholism, and/or drug abuse; ability to quickly assess and defuse hostile situations; ability to identify social problems and needs, and to assess the strengths and weaknesses of individuals and families; ability to identify behavior which indicates movement toward a crisis situation; ability to obtain the cooperation of others in difficult situations; ability to communicate clearly and effectively, both orally and in writing; ability to maintain accurate records.