The Customer Success Operations Manager is responsible for leading the day-to-day operational execution, people performance, service delivery, and continuous improvement across Customer Success-supported operations, including IDTF, PCP, and Employee Benefits programs. This role partners closely with Customer Success, Sales, Operations, Digital (Development) Team, reimbursement-related stakeholders, and other internal teams to maintain service continuity, identify operational barriers, and support a scalable customer and patient experience.