Working closely with sales, marketing, and technical teams, the Customer Success Manager ensures customers realize the full value of Rarity Bioscience's products by delivering exceptional support, facilitating successful onboardings, providing product training and application guidance, and identifying opportunities to deepen customer engagement and expand business within existing accounts. Serving as the primary point of contact, this role builds strong, trusted relationships with laboratories, researchers, and healthcare professionals while guiding customers through every stage of their journey, from initial engagement and onboarding to long-term adoption and expansion.