Understand, administer, and uphold OCS policies and procedures • Complete administrative tasks as needed, including data operations, filing, copying, creating event-related documents and flyers, scanning, maintaining department logs and reports, and assisting with customer requests • Maintain scheduled hours and assist with daily office operations • Rotate on-call phone duty responsibilities, including customer service and troubleshooting for overnight guests • Oversee the upkeep, organization, and inventory of OCS summer supplies, including the staging room and summer linen exchange program • Second-shift liaison between OCS and clients, including evening and weekend programs • Greet incoming summer groups and assist with check-in and check-out, troubleshoot issues, and provide customer support • Supervise SCA staff during afternoon, evening, and weekend shifts, as needed • Assist with coordinating the OCS welcome bag program for conference services guests • Assist with facilities set-ups for conferences and programs • Conduct site inspections in residence halls and campus buildings to ensure rooms and set-ups are completed as requested and spaces are clean and ready for guest arrivals • Perform daily classroom and event space inspections • Respond to client needs throughout events to assist with issue resolution • Conduct room inspections and close out residence hall dorms after group departures • Run errands and deliver event-related items on campus • Perform additional duties as assigned (some light to medium lifting may be required). Additionally, U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country, while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on investment.