Responsibilities:Perform installation, configuration, administration, and monitoring of end-user IT automation equipment, including baseline imaging, performance optimization, patching, and updatingPerform maintenance and functionality checks of conference rooms to ensure computer, video-teleconference, and voice IT equipment are operationalIdentify, prioritize, track, and resolve end-user automation hardware and software issues to maintain 99% system availabilityProvide comprehensive inventory and automation capability matrices monthly or as requestedAnalyze technical support requests and provide solutions within 10 business days of receiptCoordinate with Property Book Office to manage equipment issue and turn-in process for end-user IT equipmentPerform daily printer management duties including paper and toner supply maintenanceProvide after-hours on-site support with 2-hour response time Requirements:Three years of progressively responsible experience in desktop support and administration, including supporting, troubleshooting, and managing workstations, monitors, VTC, and printersThree years of experience with installing software, patching software, and troubleshooting software configurationTwo years of experience with printer support and maintenanceThree years of experience with equipment inventory management and turn-in processDoD 8140.03 We're looking for people who:Are curious and excited about technologyLike solving problems and figuring things outCan take initiative but also enjoy working with a teamWant to keep learning, growing, and challenging themselves If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.*