Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
Help Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Help Desk Specialist ManTech International CorpHelp Desk SpecialistAnnapolis Junction, MD$75,500–$125,600 / yearThere are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. You will help troubleshoot complex issues across Linux and Windows environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
Information Systems Support Specialist Vets HiredInformation Systems Support SpecialistAlexandria, VirginiaIncludes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. 2 years experience with supporting workstations, servers, printers, networks, and vendor-specific hardware/software, Active Directory, Exchange, O365, etc. in a Help Desk environment.
APACS Help Desk Coordinator Apogee Engineering, LLCAPACS Help Desk CoordinatorArlington, VirginiaFull timeOverseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management. The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.
NewSECURITY SPECIALIST United States ArmySECURITY SPECIALISTWashington, DC$121,785–$158,322 / yearEligible organizations include the Office of the Secretary of the Army, the Immediate Office of the Chief of Staff of the Army, Field Operating Offices of the Secretary of the Army, HQDA Field Operating Agencies and Staff Support Agencies, Joint Services and Activities supported by the Secretary of the Army, and the Civilian Protection Center of Excellence. Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
PROGRAM ANALYST (ICB) United States ArmyPROGRAM ANALYST (ICB)Washington, DC$133,953–$174,144 / yearTime-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
Intelligence Specialist (Operations) United States ArmyIntelligence Specialist (Operations)Washington, DC$89,508–$116,362 / yearSpecialized experience is defined as: Developing query strategies to conduct Cyber Warfare analysis in support of Full-Spectrum Operations; developing Cyberspace operations and plans for the Joint Warfighter; and using appropriate databases, geospatial data, and resources to manage customer relationships, determining customer needs/requirements, and/or managing customer expectations. This experience should demonstrate: Knowledge of intelligence processes, cycle and organizations; Knowledge of and/or ability to use research tools such as library holdings, photographs, statistics, graphics and maps; Knowledge of the systems, procedures and methods of analyzing, compiling, reporting and disseminating intelligence data; and/or Knowledge of organization(s) for and methods of collecting and analyzing intelligence data.
NewINTELLIGENCE SPECIALIST (STAFF MGT) United States ArmyINTELLIGENCE SPECIALIST (STAFF MGT)Washington, DC$131,342–$170,750 / yearThis experience should demonstrate: Knowledge of intelligence processes, cycle and organizations; Knowledge of and/or ability to use research tools such as library holdings, photographs, statistics, graphics and maps; Knowledge of the systems, procedures and methods of analyzing, compiling, reporting and disseminating intelligence data; and/or Knowledge of organization(s) for and methods of collecting and analyzing intelligence data. For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
NewStaff Coordinator United States ArmyStaff CoordinatorWashington, DC$76,463–$99,404 / yearTime-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). GS-12 Specialized Experience: One year of specialized experience which includes: 1) Analyzing data to develop manpower reports for management; 2) Advising on Human Resources management functions and policies; AND 3) Providing Human Resources management support utilizing automated systems such as Defense Civilian Personnel Data System (DCPDS).
IT SPECIALIST (CUSTSPT) United States ArmyIT SPECIALIST (CUSTSPT)Washington, DC$84,109–$109,344 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
NewSupervisory IT Specialist (Policy and Planning) United States ArmySupervisory IT Specialist (Policy and Planning)Washington, DC$150,119–$197,200 / year2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
Realty Specialist United States ArmyRealty SpecialistWashington, DC$57,736–$111,087 / yearGS-11: Specialized experience: One year of specialized experience equivalent which includes experience in the areas of real property accountability and real estate management; preparing and updating real property inventory; researching and updating information on building data including square footage, building number, category codes; utilizing automated systems such as General Fund Enterprise Business Systems (GFEBS)/Real Property Planning and Analysis System (RPLANS) to produce reports; assisting with yearly physical inspections to comply with audit; assisting with audit samples on real property assets; assisting with the development, execution, and management privatization of assets; preparing leases, licenses, and easement requests. GS-09: Specialized Experience: One year of specialized experience which includes experience assisting senior employees in the areas of real property accountability and real estate management; assisting with preparing and updating real property inventory; researching and updating information on building data including square footage, building number, category codes; utilizing automated systems such as General Fund Enterprise Business Systems (GFEBS)/Real Property Planning and Analysis System (RPLANS) to produce reports.
NewTier 1 HR Applications Help Desk Lead Knowledge Management, Inc.Tier 1 HR Applications Help Desk LeadWashington, DCFull timeThis position serves as the first-line operational lead responsible for ensuring exceptional customer service, timely incident resolution, workload management, and compliance with Service Level Agreements (SLAs).The Help Desk Lead coordinates daily activities, monitors ticket queues, assigns workloads, mentors team members, and serves as the primary escalation point for complex customer issues while working collaboratively with Tier 2 support teams, application owners, User Security Administration, infrastructure teams, and program management. Job Requisition: Tier 1 Human Resources Applications Help Desk LeadLocation: Washington, DC (currently onsite - biweekly) Customer: Department of StateSalary Range: Please provide your salary requirement Clearance: SecretPosition SummaryThe Tier 1 Human Resources Applications Help Desk Lead provides day-to-day leadership and operational oversight for a team of three Tier 1 Help Desk Specialists supporting Human Resources applications and systems.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Manager Addison GroupHelp Desk ManagerReston, Virginia$115,000–$120,000 / yearThis is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerWashington, DC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
Help Desk / IT Solution Center Manager Digital Management LLCHelp Desk / IT Solution Center ManagerVAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results.
NewIT Help Desk Manager IntelliDyne Jobs for VeteransIT Help Desk ManagerHerndon, VAIntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help desk agents in a fast-paced service delivery environment.