Drives process improvement, leveraging best practice methodologies, to enhance customer service productivity, prepares analyses of enhancements to existing systems, and recommends work allocations to contribute to efficiency and effectiveness. Physical Exertion Details: Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.