Job ResponsibilitiesMaintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us againEstablishing a strong customer service culture within the storeAssisting the Store Manager in implementing strategies to help meet store goals and objectivesAssisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectationsEnsuring compliance with federal, state, and local regulationsPerforming the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling proceduresAnalyzing financial statements and trends to increase and maximize salesMarketing within the community to increase market share and store revenuesResolving customer complaints for increased customer satisfactionAssisting the Store Manager with managing schedule, cash, and store auditsReviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes. Helping to maintain a neat and clean store environment for our customers and team membersOther duties as assignedJob RequirementsA minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurantAbility, willingness, and confidence to engage with customersAbility to develop positive relationships with customersStrong desire to exceed company initiatives and inspire excellence in a teamExcellent communication and presentation skillsProfessional appearance and demeanorMust be honest and have integrityAble to work flexible hours, including early morning, evenings, weekends, and holidaysEnglish fluency is requiredEnglish/Spanish bilingual is a plusWorking Conditions and Physical RequirementsMust be able to stand for extended periodsMust be able to lift up to 15 lbs.