Works closely with multiple parties including outside counsel, Key's Community Bank partners, support staff, SBA credit and closing groups, the Community Bank Real Estate Team, borrowers, borrower's counsel, Key's outside counsel, Title Company, escrow officers or other lenders to achieve a well-coordinated and timely loan closing. The role of the SBA Lead Service Officer (LSO) is to help support the SBA Relationship Managers (RMs) by proactively reaching out to borrowers for SBA loan transactions, thus, assisting with client need identification/coordination with SBA loan closings.