The role will own the rhythms, frameworks, decision architectures, data flows, business intelligence mechanisms, transformation programs, and executive decision support processes that enable CSD to sense change earlier, prioritize work more effectively, embed AI into how work gets done, and deliver measurable improvements in customer experience, productivity, quality, cost efficiency, and organizational effectiveness. Manager, Intelligent Support Operations is a newly defined, innovation-forward leadership role responsible for reimagining how NetApp Customer Support Delivery (CSD) operates, decides, scales, and evolves in an AI-powered Customer Success organization.