Directs process monitoring and improvement by: leading supervisors and managers to connect the departmental results and objectives to cross-functional business partners and defining process requirements using strategic intent; directing team members to maintain, optimize, and transform highly complex and long-term processes for enterprise initiatives to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; directing team members to develop research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); developing advanced strategies to collect data to determine the nature and requirements of process related improvements; determining strategy for stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and directing the preparation of documentation to communicate updates, changes, or adjustments to function-wide systems, processes, accreditation, or compliance. Manages strategic business planning and development by: owning the development and execution of strategies for data management and defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, in alignment with key business decisions; organizing, leading, and defining project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as managing larger teams and complex initiatives; and managing team members to collaborate cross-functionally to align on the project scope, and complex and long-term project deliverables and timelines for department initiatives.