This position is responsible for the day-to-day operations of the department's front desk services, including but not limited to supervising and mentoring student workers; triaging and responding to in-person, phone, and email inquiries; maintaining front desk procedures and documentation, coordinating with other departmental staff, and supporting the administrative needs of the department as required. This position will specialize in the support of housing operations and will help develop and implement housing processes including, but not limited to, applications, room selection, and database management.