Proactively resolve customer issues with the assistance of General Managers (GMs).Actively engage with consumers across multiple platforms (Google, Yelp, Tripadvisor, Facebook, Twitter, LinkedIn, Grubhub, DoorDash, FourSquare, Expedia, BBB, Booking.com, TikTok, direct surveys, Instagram, etc.) in accordance with brand guidelines and business policies. Ongoing management of the Community Management (CM) dashboard, tracking metrics such as date, number of reviews, review score, survey score, date received, time received, date responded, time responded, response time, guest info, status, review outcome (taken down or recovered), cost for service recovery, and notes on recovery.