2+ years of experience in B2B customer service, order management, inside sales, sales support, or an office-based administrative/customer support roleExperience processing customer orders, coordinating order details, pricing, shipping/delivery information, or other business transactions preferredExperience working with ERP, order management, or CRM systems preferredExperience in a manufacturing, distribution, packaging, or industrial environment is a plus, but not required. Respond promptly and professionally to customer inquiries via email and phoneAct as an inside sales and customer service contact for assigned accountsProvide accurate information on product availability, pricing, order status, lead times, logistics, and inventory positionProactively support demand planning by aligning customer needs with available inventory and production schedulesSupport and coordinate customer sample requestsBuild and maintain strong customer relationships through consistent communication and follow-up.