The core responsibilities of this role include: Coordinating contractor and dispatch operations, supporting pharmacy customers through billing and administrative functions, managing route releases and delivery documentation, maintaining contractor relationships, overseeing customer service inquiries, reconciling daily delivery activity, and serving as the primary liaison between SDS Rx, pharmacy partners, and independent contractors to ensure seamless healthcare logistics operations. The ideal candidate thrives in a fast-paced environment, demonstrates strong leadership capabilities, and can proactively resolve challenges while maintaining positive relationships with customers, contractors, and internal teams.