Three to five years of hands-on ServiceNow configuration and implementation experience • Solid working knowledge of ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management • Proficient with Flow Designer, Business Rules, Client Scripts, UI Policies, Update Sets, and basic GlideRecord scripting • Experience executing structured test plans, writing test cases, and documenting defects in multi-environment ServiceNow deployments • Familiarity with Now Assist, AI Search, or generative AI features in ServiceNow; demonstrated willingness to develop hands-on expertise on engagement • Working understanding of CMDB structure, CI classes, and basic Discovery concepts • Experience working in Agile or structured delivery frameworks with a Lead Developer or Architect providing technical direction • Strong written communication skills for configuration documentation, test artifacts, and status reporting • Comfortable collaborating with both technical and non-technical stakeholders in a regulated federal environment PREFERRED QUALIFICATIONS . • Second CIS certification in a relevant domain (Customer Service Management, ITOM, or equivalent) • Certified Application Developer (CAD) • Exposure to federal IT environments or compliance-driven ServiceNow implementations • Hands-on experience configuring or testing Now Assist features including incident summarization or AI Search • Familiarity with CMDB data quality concepts, IRE configuration, or ServiceNow Discovery • Experience contributing to Integration Hub configurations or REST API-based integrations within ServiceNow • Performance Analytics or reporting experience including dashboard configuration and indicator setup EDUCATION .