Must possess writing skills that are able to be effectively communicated with Commission staff and/ third party vendors; Able to communicate in a clear and concise manner across the Commission along with individuals outside the Commission while maintaining customer satisfaction; Able to build constructive working relationships characterized by a high level of acceptance, integrity, cooperation, and mutual regard; Able to earn the trust, respect, and confidence of co-workers and customers through honesty, forthrightness, and professionalism; Able to accept personal responsibility for the quality and timeliness of work, and for meeting expectations; Able to seek opportunities to resolve problems, achieve goals, or otherwise advance the Commission's mission; Ability to work out of the Worcester headquarters and travel between locations to assure high availability of technology and systems; Comfortable working independently, as well as with teams; and. Support the Commission business continuity and disaster recovery preparations and incident response, including backup/recovery system, data flow, and archiving; Administrate and manage the Commission's physical and virtual network infrastructure including firewalls, network switches, Virtual Private Networks (VPN) at all Commission locations as necessary to secure and maintain the Commission's network; Manage wireless access points and monitor wireless network in all Commission offices; Act as the lead when troubleshooting network and infrastructure outages; Manage and work with third party vendors for telecommunications services including Internet Service Providers and Voice over IP providers.