Washington, DC30+ days ago
Key Responsibilities Perform system imaging, Windows OS installation, configuration, and patch management Install and upgrade applications; perform drivers and BIOS updates Install and configure SQL Server as required Troubleshoot tablets, POS devices, and peripheral connectivity issues Configure and resolve Wi-Fi and cellular network connectivity problems Manage and maintain endpoints using Microsoft Intune and SCCM Create, update, and maintain technical procedures and documentation Provide hands-on field support at crew bases, depots, labs, and onboard equipment locations Ensure systems are updated, secure, and operating efficiently Required Qualifications High School Diploma or Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) 2+ years of experience building, imaging, and supporting Windows-based systems Experience with endpoint deployment and lifecycle management Strong troubleshooting skills across hardware, OS, and connectivity issues Excellent communication and documentation skills Ability to travel frequently to various operational locations Ability to lift and carry equipment up to 50 lbs Preferred Qualifications Experience supporting Point-of-Sale (POS) or operational field equipment PowerShell scripting experience (1+ year preferred) Familiarity with enterprise device management environments Work Environment Onsite work at Washington, DC (Lab) and Philadelphia (Depot) locations Travel to various operational sites as required, including field and onboard environment This role requires a hands-on professional who is comfortable working onsite at labs, depots, and onboard equipment locations, with frequent travel as needed.