Experience using Kiro AWS Solutions Architect Associate is a plus but not required Experience with Amazon Connect Customer, Amazon Connect Health, Amazon Connect Talent and Amazon Connect Decisions preferred Skills & Competencies Technical Proficiency: Strong working knowledge of Amazon Connect workflows, contact flows, flow modules, routing profiles, queues, channels, prompts, user permissions, and reporting concepts. Key Responsibilities Amazon Connect Configuration & Administration: Configure and maintain Amazon Connect instances, including users, security profiles, routing profiles, queues, hours of operation, phone numbers, quick connects, prompts, and contact center settings.