The SAUR is responsible for the oversight and management of customer support services, providing direction and supervision to the Academic Services Assistants in the areas of troubleshooting registrar-related support issues and managing the registrar e-mail accounts, main phone line, and chat application. Work proactively with the University Registrar, Associate University Registrars, Assistant University Registrars, SEM departments, academic units, and university leadership on changes to business processes or practices to ensure student service records integrity.