p>As a Technical Support Specialist, you will make a significant impact in the following areas: Technical Proficiency • Computer networking concepts, protocols, and security methodologies • System performance and availability monitoring • Network access, identity, and access management (e.g., Public Key Infrastructure) • Remote access technologies • Systems administration concepts • Common network tools (e.g., ping, traceroute, nslookup) • Electronic device functionality (computers, network components, peripherals) • Operating System command line execution (e.g., ipconfig, netstat) • Cloud computing service and deployment models (SaaS, IaaS, PaaS) • Network protocols (TCP/IP, DHCP, DNS). Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools, and proven processes to advance federal missions.