Security Program: Own Formlabs’ cybersecurity program end to end: policy, risk register, vulnerability and patch management, endpoint protection, email and SaaS security, logging, data loss prevention, and incident detection, response runbooks, and exercises. IT Service Desk & Endpoints: Ensure a fast, friendly, measurable help desk for ~800 employees — ticket SLAs, onboarding/offboarding, laptop lifecycle and MDM, conference room and A/V, and site support — and personally own the hardest escalations.