This role calls for advanced desktop and network/infrastructure support experience (macOS and multi-office support preferred), plus an associate degree or 3-4 years of equivalent experience, with certifications like CompTIA A+/Network+, Microsoft 365, ITIL, or Apple favored. The position provides advanced endpoint support while assisting with infrastructure equipment, network connectivity, office technology, conference rooms, telecommunications, deployments, office openings, relocations, and enterprise technology initiatives.