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A key near-term focus of this role will be supporting the organization through a major ERP transition, followed by stabilization, optimization, and enablement of business insights once the system is live (target go-live: September 2026). This role blends strategy with execution, ensuring reliable day-to-day IT operations while modernizing systems to support growth, data-driven decision making, and operational efficiency.

Join the winning team at Innovative Ag Services! IAS is hiring a Information Technology Director. This is a key role and essential to the success of Innovative Ag Services.
Innovative Ag Services is a full service farm cooperative offering a complete line of supplies and services to meet all of your farm needs. We provide value-added products and services to over 5,000 members in the grain, agronomy, feed, energy and building supply markets. Our 30 locations are located throughout northeast and central Iowa and southwest Wisconsin. IAS ranks as one of the Top Agricultural Cooperatives in Iowa.Role Summary: The Director of Information Technology is a hands-on leader responsible for the design, delivery, security, and continuous improvement of the organization’s technology environment. This role blends strategy with execution, ensuring reliable day-to-day IT operations while modernizing systems to support growth, data-driven decision making, and operational efficiency.
A key near-term focus of this role will be supporting the organization through a major ERP transition, followed by stabilization, optimization, and enablement of business insights once the system is live (target go-live: September 2026).
The ideal candidate is a player-coach, someone who can lead a team, partner with the business, and personally engage in technical problem-solving when needed.Primary Responsibilities:
Technology Leadership & Strategy<ul><li>
 Develop and execute an IT roadmap aligned with business goals, growth plans, and operational priorities</li><li>
 Lead technology decisions that balance reliability, security, scalability, and cost-effectiveness</li><li>
 Serve as a trusted advisor to executive leadership on technology risks, investments, and opportunities</li></ul>
ERP & Core Systems<ul><li>
 Support ERP implementation activities through go-live and post-implementation optimization</li><li>
 Own system administration, integrations, reporting, and ongoing ERP enhancements</li><li>
 Partner with vendors and internal stakeholders to improve usability, automation, and data access</li></ul>
IT Operations & Infrastructure<ul><li>
 Oversee and actively support:
 <ul><li>
 Network and systems administration</li><li>
 Identity and access management</li><li>
 Backup, disaster recovery, and business continuity planning</li><li>
 End-user computing and support</li></ul></li><li>
 Optimize the current infrastructure and design solutions that scale with future growth</li><li>
 Maintain a secure, resilient, and well-documented IT environment</li></ul>
Security & Risk Management<ul><li>
 Lead cybersecurity practices including access controls, firewall management, monitoring, and incident response</li><li>
 Maintain disaster recovery and business continuity plans</li><li>
 Ensure compliance with internal policies and external requirements</li></ul>
Data, Reporting & Insights<ul><li>
 Enable the business with timely, accurate, and accessible data</li><li>
 Support or implement data visualization and reporting tools</li><li>
 Improve data flow across systems to support operational and financial decision-making</li></ul>
Automation & Innovation<ul><li>
 Identify opportunities to automate repetitive workflows using:
 <ul><li>
 Low-code/no-code tools</li><li>
 Integrations and APIs</li><li>
 Software agents or AI-enabled solutions</li></ul></li><li>
 Partner with software providers to implement efficiency-enhancing tools</li><li>
 Promote practical adoption of emerging technologies where they deliver real business value</li></ul>
Team Leadership & Development<ul><li>
 Lead, mentor, and support IT staff across all areas of operations</li><li>
 Establish clear service delivery expectations, documentation, and procedures</li><li>
 Develop and deliver end-user training to improve adoption and reduce friction</li></ul>
Financial & Vendor Management<ul><li>
 Develop and manage the IT budget</li><li>
 Evaluate and manage vendor relationships and contracts</li><li>
 Ensure technology investments deliver measurable value</li></ul>Knowledge, Skills & Experience
Required<ul><li>
 Bachelor’s degree in Computer Science, Information Systems, or equivalent experience</li><li>
 8+ years of progressive IT experience across infrastructure, systems, security, and applications</li><li>
 Proven experience with ERP systems and enterprise applications</li><li>
 Strong hands-on background in IT operations and system administration</li><li>
 Experience managing and leading IT teams</li><li>
 Excellent communication skills with both technical and non-technical stakeholders</li></ul>
Preferred Experience<ul><li>
 Experience with:
 <ul><li>
 Data visualization and reporting tools</li><li>
 Business process automation and workflow optimization</li><li>
 AI-enabled tools or software agents in operational environments</li></ul></li><li>
 Experience working closely with software vendors and implementation partners</li><li>
 Background in Microsoft-based environments (Active Directory, Azure/Entra, Microsoft 365)</li><li>
 Networking, firewall (Cisco/Meraki), and security administration experience</li></ul>Physical & Environmental Requirements<ul><li>
 Ability to lift up to 50 pounds on occasion</li><li>
 Ability to bend, reach, and perform repetitive tasks as required</li><li>
 Comfortable working in agricultural and industrial environments, including exposure to seasonal weather and outdoor conditions</li></ul>

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Innovative Services started in 2004 in the Green Bay, Wisconsin area with the mission and vision to give those with developmental disabilities the best quality of life in the community. Innovative Services has continued to grow throughout the state of Wisconsin, with regional administrative offices in Green Bay, Appleton, Stevens Point, La Crosse and Superior. Although the organization started out working primarily with individuals with developmental disabilities, we don&rsquo;t have a rigid approach and have expanded our supports to people of all ages with varying needs.
The company was founded on a desire to provide a safe and healthy environment for individuals needing flexible, accessible and self-directed supports while creating opportunities for maximum independence through every service offered. Fulfilling this mission depends on a continuing vision and pursuit of quality service by our team of employees who use their energies and collective talents to make a difference every day.
To provide a &ldquo;possibility for every person&rdquo; with an ever-evolving approach to care, each service or support provided by our employees, caregivers, family members or friends must rely upon someone utilizing their own talents, resources, energies and ideas for improvement. Fulfilling our corporate mission depends on shared visions, a never-ending pursuit of quality and a team of qualified individuals who never doubt that thoughtful, committed people can change lives for the better.
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Innovative Ag Services

IT Director

Access Control

Administrative Skills

Agriculture

Agronomy

Application Programming Interface (API)

Artificial Intelligence (AI)

Artificial Intelligence (AI) Agents

Automation

Budget Management

Business Continuity Planning (BCP)

Business Growth

Business Processes

Cisco Network Systems

Coaching

Communication Skills

Computer Science

Continuous Improvement

Cost Effectiveness Analysis

Data Recovery

Data Visualization Tools

Database Report Tools

Disaster Recovery

ERP (Enterprise Resource Planning)

Firewalls

Help Desk

Identity Data Management

Incident Response

Information Technology & Information Systems

Internet Security

Leadership

Lift/Move 50 Pounds

Maintain Compliance

Management of Information Systems/Technology (MIS)

Mentoring

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows Azure

Network Administration/Management

Network Systems

Operational Strategy

Operational Support

Operations Planning

Organizational Development/Management

Problem Solving Skills

Software Agents

Supplier Relationship Management (SRM)

System Integration (SI)

System Operations

Systems Administration/Management

Team Lead/Manager

Technical Delivery

Technical Leadership

Technical Strategy

Technical Support

Technical Training

Time Management

Usability Engineering

Vendor/Supplier Evaluation

Vendor/Supplier Management

Vendor/Supplier Relations

partner Hirebridge

UNKNOWN

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a dynamic, visionary, and results-driven SVP of Sales to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives. As a key member of the executive leadership team, the SVP will oversee all aspects of sales operations, business development, and market expansion delivering transformative outcomes across multiple industries and geographies. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES:
<h3>Key Responsibilities:</h3><ul><li>Strategic Vision & Execution Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives.</li><li>Leadership & Team Development Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence.</li><li>Revenue Growth & Market Expansion Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth.</li><li>Client Engagement & Relationship Management Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition.</li><li>Sales Operations & Enablement Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance.</li><li>Cross-Functional Collaboration Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals.</li><li>Performance Management Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes.</li><li>Budget Oversight & ROI Optimization Manage sales budgets, ensuring strategic resource allocation and maximum return on investment.</li><li>Industry Representation Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership.</li></ul>

CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:<ul><li>Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred</li><li>15+ years of progressive sales leadership experience, including executive-level roles</li><li>Proven success in leading large, geographically dispersed sales teams</li><li>Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships</li><li>Deep understanding of IT, BPO services, and consulting/software solutions</li><li>Strong business acumen, financial literacy, and strategic planning capabilities</li><li>Exceptional communication, negotiation, and relationship-building skills</li><li>Proficiency in CRM platforms, sales analytics, and enablement tools</li><li>Willingness to travel extensively for business development and client engagement</li><li>Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities</li></ul>

COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
All MCI Locations<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li style="color:#262626;margin-bottom:0in">Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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IT Director Innovative Ag Services

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