Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

FULL_TIME

FEED

UNKNOWN

In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times. What you need to succeed: • Native or fluent in spoken and written English • Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.

Senior Sales Manager, CairoBringing smiles is what we do at TTEC… for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.What you’ll do as a Leader: • Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers. • Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue. • Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values. • Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities. • Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue. • Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers. • Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. • Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement. What you’ll do as Senior Sales Manager: • Manage Sales pipeline and regular forecasting to meet assigned goals. • Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends. • Develop and continuously improve lead qualification using established criteria and standards. • Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations. • Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results. • Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times. What you need to succeed: • Native or fluent in spoken and written English • Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line. • 5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment. • Demonstrated ability to be a quick learner with the ability to adapt on a daily basis • Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions • Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company • Willingness to work across shifts where needed. • Advanced knowledge of Sales Operations, Technology used in Digital sales • Strong leadership driving Sales, Customer Success and Subscription management. • Proven ability to effectively manage people effectively, hire and train, coach new sales team members. • Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward. What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit https://mybenefits.ttec.com for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-SB1

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

Ttec

Senior Sales Operations Manager

Business Analysis

Cloud Computing

Coaching

Communication Skills

Continuous Improvement

Cross-Selling

Customer Experience

Customer Relations

Customer/Client Research

Data Analysis

Digital Media

Diversity

English Language

Forecasting

International Sales

Leadership

Marketing

Marketing Campaign

Meet Sales Quota

Mentoring

Metrics

Online Chat

Operations Management

People Management

Performance Analysis

Performance Metrics

Policy Implementation

Reporting Dashboards

Reporting Skills

Revenue Growth

Revenue/Sales Reporting

Sales

Sales Analysis

Sales Campaigns

Sales Management

Sales Operations

Sales Pipeline

Sales Qualification

Sales Strategy

Service Delivery

Service Level Agreement (SLA)

Short Messaging Service (SMS)

Strategic Planning

Team Lead/Manager

Technical Operations

Technology Sales

Up-Selling

Video Chat

OTHER

The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. About you: Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience.

Introduction:
<div class="ewa-rteLine">At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. </div><div class="ewa-rteLine"> </div>How you'll make an impact:
Develops and acquires new business revenue through sales to new and existing clients with emphasis on small to mid-size companies with high revenue. Provides service to clients according to their needs, retaining them as clients. Participate in team sales situations with other producers and support personnel. May manage overall client relationships and is supported by day-to-day account management. Assist, educate and develop other staff members in new client sales situations and existing client service requirements. Applies industry technologies to new sales, additional sales to existing clients and account service. Provides direction in account transfer situations. Prepares and implements an individual business plan and production budget. Develops and maintains interdivision/intercompany relationships consistent with our corporate culture.About you:
Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience. Preferred: Professional designation may be preferred, including CEBS, CPCU, CIC or ARM. Behaviors: Act independently with minimal direction. Strong communication and interpersonal skills.Compensation and benefits:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: <ul><li>Medical/dental/vision plans, which start from day one!</li><li>Life and accident insurance</li><li>401(K) and Roth options</li><li>Tax-advantaged accounts (HSA, FSA)</li><li>Educational expense reimbursement</li><li>Paid parental leave</li></ul>Other benefits include:<ul><li>Digital mental health services (Talkspace)</li><li>Flexible work hours (availability varies by office and job function)</li><li>Training programs</li><li>Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>Charitable matching gift program</li><li>And more...</li></ul>**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity<a href="https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html" rel="noopener nofollow noreferrer" target="_blank">Click Here</a>to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
 
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

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Senior Sales Operations Manager Ttec

Sales Executive, Commercial Lines Gallagher

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