OTHER

FEED

UNKNOWN

The ITS Lead will develop solutions for complex network, desktop, and server problems, analyze existing systems to recommend proactive improvements, and ensure the military language training community receives responsive, expert-level technical support that keeps their learning environment running smoothly. Overview: FWI is building a team to administer, maintain, secure, and accredit the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network, which provides the IT environment for 100% of DLIFLC teaching and instruction for all students, staff, faculty, and guests.

Overview:
<p style="margin:0px">FWI is building a team to administer, maintain, secure, and accredit the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network, which provides the IT environment for 100% of DLIFLC teaching and instruction for all students, staff, faculty, and guests. This position will serve as the Government's senior technical escalation point for end-user support, bridging helpdesk operations, desktop services, and enterprise IT systems to drive efficient problem resolution. The ITS Lead will develop solutions for complex network, desktop, and server problems, analyze existing systems to recommend proactive improvements, and ensure the military language training community receives responsive, expert-level technical support that keeps their learning environment running smoothly.</p><p style="margin:0px"> </p><p style="margin:0px">FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. </p><p style="margin:0px"> </p><p style="margin:0px"><strong>**Position is contingent upon contract award**</strong></p><p style="margin:0px"> </p><p style="margin:0px"><strong>Work Schedule and Location:</strong></p><p style="margin:0px"><strong>On-Site:</strong> This full-time on-site position will work Monday through Friday,7:45am to 4:45pm at Presidio of Monterey in Monterey, CA.</p>

Responsibilities:
<ul><li>Provide highest level of technical support to end users by handling escalated service requests</li><li>Develop solutions for complex network, desktop, and server problems</li><li>Analyze existing systems and make proactive recommendations for improvements</li><li>Develop, maintain, and implement systems, applications, and networking configurations</li><li>Oversee deployment and configuration of desktops, laptops, tablets, and peripherals (Apple & Windows)</li><li>Coordinate Information Assurance Vulnerability Management (IAVM) remediation on workstations</li><li>Ensure compliance with DoD Information Assurance standards for all client devices</li><li>May be required to travel (CONUS/OCONUS)</li></ul><p style="margin:0px"> </p>

Qualifications:
<p style="margin:0px">Required: </p><ul><li class="whitespace-normal break-words pl-2">BA/BS from accredited college/university with minimum 5 years experience OR AA/AS with minimum 7 years experience OR 9+ years related technical experience (in lieu of degree)</li><li class="whitespace-normal break-words pl-2">Requires one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP</li><li class="whitespace-normal break-words pl-2">Windows or Apple Certified Technician</li><li class="whitespace-normal break-words pl-2">Advanced knowledge of current Microsoft desktop and server operating systems</li><li class="whitespace-normal break-words pl-2">Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications</li><li class="whitespace-normal break-words pl-2">Advanced knowledge of computer and server hardware</li><li class="whitespace-normal break-words pl-2">Familiarity with network troubleshooting</li><li class="whitespace-normal break-words pl-2">Experience with Ivanti Management Suite (or equivalent ITSM Platforms), Microsoft SCCM, or Jamf Pro</li><li class="whitespace-normal break-words pl-2">Professional customer service skills</li><li class="whitespace-normal break-words pl-2">Resourceful and able to take initiative in a dynamic environment</li><li>Secret level security clearance</li></ul><p style="margin:0px"> </p><p style="margin:0px"> </p><div><div><div><p style="margin:0px"><strong>FWI is an Equal Opportunity Employer, including disability/vets. </strong></p></div></div></div>

Why Join Our Team:
<p style="margin:0px"> </p><p style="margin:0px">At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:</p><ul><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Long-term and Short-term Disability Insurance</li><li>Life Insurance</li><li>401(k) Plan</li><li>Holiday Pay</li><li>Paid Time Off</li></ul>

Pay Range:
<p style="margin:0px">Negotiable</p>

FedWriters, Inc.

Information Technology Support (ITS) Lead

Apple

CCNA - Cisco Certified Network Associate

CompTIA Security+

Computer Hardware

Computer Security

Computer Servers

Computer Workstations

Customer Escalations

Customer Support/Service

Desktop PC

DoD Information Assurance - IA

GSEC - GIAC Security Essentials Certification

Government

Help Desk

IT Service Management (ITSM)

Information Technology & Information Systems

Information/Data Security (InfoSec)

Laptop PC

Life Insurance

Maintain Compliance

Maintenance Services

Microsoft Exchange Server

Microsoft Product Family

Microsoft SQL Server

Microsoft SharePoint

Microsoft Windows Operating System

Military

Military/DoD Standards

Multilingual

Network Administration/Management

Network Configuration Management

Operating Systems

Peripheral Hardware

Problem Solving Skills

SSCP - Systems Security Certified Practitioner

Secret Clearance

Security Clearance

Server Hardware

Server Programming/Applications

System Center Configuration Manager (SCCM)

Systems Analysis

Systems Maintenance

Team Building

Team Lead/Manager

Team Player

Technical Support

Training/Teaching

Vision Plan

Willing to Travel

[AW]-iCims

Leads day-to-day IT support operations, ensuring responsive service delivery and operational stability across academic network systems. Manage service desk and Tier 2/3 support activities.

<h2>Information Technology Support (ITS) Lead</h2><p>Location: Monterey, CA</p><p>Role Summary<br/>Leads day-to-day IT support operations, ensuring responsive service delivery and operational stability across academic network systems.</p><p>Key Responsibilities</p><ul><li><p>Manage service desk and Tier 2/3 support activities</p></li><li><p>Coordinate incident, problem, and change management</p></li><li><p>Ensure SLA compliance and customer satisfaction</p></li><li><p>Develop SOPs and knowledge base documentation</p></li></ul><p>Qualifications</p><ul><li><p>8+ years of IT operations/support experience</p></li><li><p>Experience leading enterprise IT support teams</p></li><li><p>ITIL certification preferred</p></li></ul><p>*Position contingent on contract win.</p><p>Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. <br/><br/>Position descriptions serve as a guideline and may not be construed as a guarantee of employment.  Summit is an at-will organization.</p>

Summit Technologies, Inc.

Information Technology Support (ITS) Lead - Academic Network

Change Management

Customer Satisfaction

ITIL (IT Infrastructure Library)

Leadership

Network Systems

Operational Support

Service Delivery

Service Level Agreement (SLA)

Trinet ATS Feed

As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. Deliver and fit of equipment, assuring that functional goals established at the evaluation are metProvide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment.

<div><p style="margin:0in;font-family:'tahoma';font-size:12pt">At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.</p><p style="margin:0in;font-family:'tahoma';font-size:12pt"> </p><p style="margin:0in;font-family:'tahoma';font-size:12pt">The pay range for this position is $45,000-$70,000 Salary + commission. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.</p><p style="margin:0in;font-family:'calibri';font-size:11pt"> </p><strong>JOB PURPOSE:</strong></div><div>The Assistive Technology Professional (ATP) plays a crucial role in evaluating, recommending, and providing customized Complex Rehabilitation Technology (CRT) to meet the unique needs of our clients. This position involves working closely with clients, families, therapists, and physicians to ensure the appropriate equipment is provided to maximize independence and enhance quality of life. A strong understanding of clinical conditions and extensive knowledge of rehabilitation equipment are essential for success in this role.</div><div> </div><div><strong>KEY RESPONSIBILITIES:</strong></div><ul><li>Conduct comprehensive assessments to identify clients' needs, functional limitations, and mobility goals based on therapist assessment findings and physician orders. This includes assessing physical abilities, environmental factors, and lifestyle considerations.</li><li>Actively collaborate with an interdisciplinary team, including physicians, therapists (PT,OT,SLP), clients and caregivers to develop individualized plans of care to achieve client mobility goals.</li><li>Recommend appropriate CRT equipment and associated interventions based on client’s identified physical needs and mobility goals. </li><li>Manage/Facilitate efficient procurement processes from equipment specification through delivery.</li><li>Attain and apply clinical, technical and interpersonal skills in a needs analysis of complex mobility issues for individuals with various disabilities.</li><li>Deliver and fit of equipment, assuring that functional goals established at the evaluation are metProvide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment. Includes instruction on operation, maintenance and and troubleshooting</li><li>Complete/maintain accurate and detailed documentation pertaining to client interactions in a timely manner.</li><li>Attaining/exceeding annual sales goals and objectives as established at beginning of each fiscal year.</li><li>Consistently reviewing and reporting on sales calls, sales outcomes, and sales opportunities.</li><li>Maintaining all certifications and licenses, obtaining all required continuing education annually to assure no lapse in coverage.</li><li>Maintaining eligibility status with various vendor systems as required to assure continuous access to facilities.</li><li>Keeping abreast of funding requirements, learn the wide variety of products and manufacturers Numotion contracts with while utilizing and comprehending the technological advances within the Rehab Technology industry.</li><li>Develop and maintain new and existing relations with various referral sources.</li><li>Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.  </li><li>Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. </li><li>Provide excellent customer service for all internal and external customers of the operations at all times.  Provide solutions for customer concerns and continually focus on customer service as our top priority.</li><li>The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.</li></ul><div><strong>REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:</strong></div><ul><li>Bachelor’s degree in related field or an equivalent combination of education and relevant experience will be considered.</li><li>Valid Assistive Technology Professional (ATP) certification.</li><li>Demonstrate critical thinking, interpersonal and problem-solving skills required to generate appropriate, individualized recommendations for CRT equipment and interventions.</li><li>Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)</li><li>Must have valid Drivers License.</li></ul><div><strong>PREFERRED COMPETENCIES AND QUALIFICATIONS:</strong></div><ul><li>Minimum one (1) year experience working with complex rehabilitation technology.</li><li>Ability to prioritize multiple tasks, responsibilities and projects independently and effectively.</li><li>Previous experience in selling DME equipment.</li><li>Extensive knowledge of various clinical conditions impacting mobility, such as spinal cord injury, cerebral palsy, multiple sclerosis, and stroke.</li><li>Comprehensive understanding of rehabilitation equipment, including power wheelchairs, manual wheelchairs, seating systems, adaptive controls, and other assistive devices.</li><li>Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)</li><li>Ability to perform thorough and competent seating/mobility, assistive technology, and rehab equipment evaluations.</li></ul><div><strong>PHYSICAL WORK REQUIREMENTS:</strong></div><div>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>Ability to meet essential functions of the position with reasonable accommodations as necessary</li><li>Frequent use of hands, wrists, fingers associated with computer equipment.</li><li>Prolonged periods of time working at a desk and/or on a computer.</li><li>Occasionally move and reach with arms and hands.</li><li>Ability to lift/move up to 50 lbs and push/pull up to 100 lbs as needed.</li><li>Ability to communicate effectively.</li><li>Ability to work overtime as needed.</li></ul><div><p style="margin:0in;font-family:'tahoma';font-size:12pt">At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</p></div><p> </p><br/><br/>Required Skills<br/><br/><br/>Required Experience<br/>

Technology Jobs in Monterey, CA

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Technology Jobs in Monterey, CA

Information Technology Support (ITS) Lead FedWriters, Inc.

Information Technology Support (ITS) Lead - Academic Network Summit Technologies, Inc.

Assistive Technology Professional Numotion

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