Director, Customer Service Sun Life Financial IncDirector, Customer ServiceWellesley Hills, MA$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
AVP, Member & Provider Service Delivery Sun Life Financial IncAVP, Member & Provider Service DeliveryWellesley Hills, MA$148,100–$237,000 / yearJob Description: The Opportunity: The AVP, Member & Provider Service Delivery is accountable for end-to-end operational performance across client configuration and setup, workflow configuration, member enrollment, outbound correspondence, provider credentialing, and provider operations for a large, complex dental benefits administrator. This role owns strategy and execution for operational readiness and ongoing performance, partnering closely with Client Implementation, Product, IT, Compliance, Claims, Network Management, and Client Engagement to deliver consistent, reliable, and auditable outcomes.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Customer Service Representative VCA IncCustomer Service RepresentativeSouth Weymouth, MA$18–$21 / hourAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Senior Manager, 3PL Client Success GaldermaSenior Manager, 3PL Client SuccessBoston, Massachusetts$125,000–$165,000 / yearMaintains oversight of key processes; returned goods processing according to company guidelines and procedures; receiving, pick line set-up, order accuracy, inventory accuracy, and all matters pertaining to product tracking/ tracing regulations (including DSCSA). Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations.
Client Manager - Employee Banking and Investments Bank of AmericaClient Manager - Employee Banking and InvestmentsBoston, MassachusettsKey responsibilities include working with corporate clients, promoting Bank programs to employees to generate banking relationships, launching, and driving new employee banking programs to increase enrollments and deepen relationships, initiating and managing all new client onboarding, and program development and execution. Supports comprehensive plans for product development and deployment, including engaging in the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities.
Client Service Specialist Crane Worldwide Logistics LLCClient Service SpecialistHingham, MA$25–$27 / hourPart timeResolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.
Tax Senior Manager - Accounting Methods And Periods RSMTax Senior Manager - Accounting Methods And PeriodsBoston, MA$141,900–$284,900 / yearResponsibilities: Identification, oversight, and technical review/sign-off of AMP projects, supported by Washington National Tax office (WNT) AMP specialists, including overall changes, revenue recognition, expense recognition, inventory/UNICAP/LIFO, capitalization/cost recovery, Section 174 R&E expenditures, leasing engagements, strategic method reviews, and impacts of transactions/mergers on methods. As a member of our Credits, Incentives and Methods (CIM) group, you will be responsible for providing tax consulting and advisory services around the timing of recognizing revenue, expense, capitalization, cost recovery and inventory accounting - whether based on regulatory change, tax planning/optimization, liquidity or preparation for a transaction.
Tax Manager - Accounting Methods And Periods RSMTax Manager - Accounting Methods And PeriodsBoston, MA$100,000–$189,200 / yearIdentification, project management, and initial technical review of AMP projects, supported by Washington National Tax office (WNT) AMP specialists, including overall changes, revenue recognition, expense recognition, inventory/UNICAP/LIFO, capitalization/cost recovery, Section 174 R&E expenditures, leasing engagements, strategic method reviews, and impacts of transactions/mergers on methods. As a member of our Credits, Incentives and Methods (CIM) group, you will be responsible for providing tax consulting and advisory services around the timing of recognizing revenue, expense, capitalization, cost recovery and inventory accounting - whether based on regulatory change, tax planning/optimization, liquidity or preparation for a transaction.
Strategy& Health Services - Payor/Provider, Strategy Consulting Manager PwCStrategy& Health Services - Payor/Provider, Strategy Consulting ManagerBoston, MA$99,000–$232,000 / yearDemonstrates extensive-level abilities as a team leader, emphasizing the following areas: Possessing working experience in Payor operations (domain areas such as Medical Management, Population Health Management, Utilization Management, Provider Network Management, Value-Based Contracting, Provider Relations, Quality Improvement, Informatics, ACO operations, etc.) to help payors and providers manage their medical costs, quality, and experience; Possessing working experience in Clinical Analytics, Medical Economics, and/or Population Health Analytics or working in collaboration with related functions; Possessing working experience with Population Health Management technologies and approaches (e.g., high-risk user stratification tools, cost/quality/utilization trend analysis, provider performance tools); Possessing working knowledge and experience in software development, implementation, and optimization to accurately translate clinical and business requirements into engineering design documents and instructions; Possessing experience in project management and product development life cycle management specifically in healthcare product design and development to support care management and delivery workflows; Possessing understanding of global trends for health organizations utilizing pragmatic approaches to achieve sustainable financial functions, consumer experience, and operating models; Possessing experience managing and advising healthcare executive leadership or has direct experience from former position; and, Understanding Medicare Stars performance across different markets and helping to develop strategies and programs to match those needs. Demonstrates extensive leadership, strategic and creative thinking, problem solving, individual initiative, and the following abilities: Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback; Managing a team to a successful project conclusion through problem solving global, enterprise-wide strategy issues; Building, maintaining, and utilizing networks of client relationships; Communicating cogently in an organized and knowledgeable manner in written and verbal formats; and, Conducting and managing market research and quantitative and qualitative analyses, including the timely synthesis of complex data into meaningful insights and the ability to readily grasp analytical frameworks and employ them effectively to either qualitative or quantitative evidence.
Tax Senior Manager, International Tax Services bdo consultingTax Senior Manager, International Tax ServicesBoston, MA$99,750–$262,500 / yearWork with Specialized Tax Services and International Tax Partners, Local Office Managing Partner and local and regional Business Development Managers to develop and execute an effective marketing plan. Additionally, the International Tax Senior Manager is a critical part of the office’s / region’s Tax Services leadership team and in this capacity will act as source for guidance on international tax questions and issues.
Director | Accounting Advisory Services CBIZ IncDirector | Accounting Advisory ServicesBoston, MAThe Director serves as a trusted advisor to CFOs, Chief Accounting Officers, Controllers, Audit Committees, and venture capital and private equity-backed companies while managing client relationships, developing staff, and contributing to practice growth. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth.
Client Services Director, Cramer Health Cramer Production Company, Inc.Client Services Director, Cramer HealthNorwood, MACramer Health is a specialty division focused on healthcare clients, building and nurturing patient communities, driving patient adherence, and enhancing the patient and provider experience through innovative content marketing and optimal-channel engagement. A champion of the client-agency relationship, the Client Services Director delivers on the client’s business objectives through thoughtful assessment of needs, development of effective strategies, and flawless execution of related initiatives.
Customer Service Representative Hajoca CorporationCustomer Service RepresentativeNorth Chelmsford, MAFull timeBe able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Associate, Service - Boston (September Start) GLGAssociate, Service - Boston (September Start)Boston, MAArmed with those qualities, you’ll go through our robust onboarding, apprenticeship, and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.
Specialist, Investor Services Operations Representative The Bank of New York Mellon CorpSpecialist, Investor Services Operations RepresentativeBoston, MA$52,000–$60,000 / yearEvery day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
ATS Case Manager The Recovery VillageATS Case ManagerWorcester, MAMaintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system. Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews.
Marketing Manager Boston Engineering CorpMarketing ManagerWaltham, MA$85,000–$120,000 / yearOwn the Boston Engineering brand and ensure consistency across all customer touchpoints, including the website, marketing collateral, presentations, proposals, social media, email marketing, events, sales enablement materials, customer communications, and all other brand assets. Success in this role depends on the ability to prioritize high-impact activities, leverage external partners effectively, and balance strategic initiatives with hands-on execution.
Customer Service Representative ServiceMaster Disaster Associates 5253Customer Service RepresentativeWilmington, MassachusettsAs the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call.
Controller - Accounting - Construction Trades Services Career Staffing TalentController - Accounting - Construction Trades ServicesEaston, MassachusettsYou will manage the financial engine of the organization—from accurate accounting records and timely financial statements to budgeting, cash-flow discipline, systems oversight, and actionable reporting for management decision-making. Controller, Accounting Manager, Senior Accountant, or Finance Manager background in a multi-location, field-service, transportation, manufacturing, construction, or operationally intensive environment.